Delivery Experience Specialist

PeopleStrong; Philippines; On-site; PHP 180,000 - 240,000; Full time

Job summary

PeopleStrong is seeking a Delivery Customer Service Specialist in Taguig to coordinate with sales, customers and delivery personnel to ensure timely feedback and improved customer satisfaction with our delivery service.

The role focuses on monitoring on-time delivery, handling complaints, guiding sales on issues, and proposing process improvements to optimize delivery operations and customer experience.

Qualifications

• Bachelor's/College Degree in any field is required.

Responsibilities

• Monitors delivery trucks to ensure on time arrival to customer.
• Provide feedback and solution to customer complaints on late delivery, short packing, short delivery, wrong packing, case switching, wrong delivery and personnel attitude.
• Inform sales if the trucker encountered problems with the customer (wrong ship to address, no payment, nobody to receive, long receiving time etc.).
• Constantly give suggestions and ideas on how to improve work processes and service to customers.
• Assist truckers on problems like long receiving, cannot locate customer address, troubleshooting of ATM POS.
• Seeks feedbacks from customers regarding delivery service and personnel.

Education

Bachelor's/College Degree in any field

Job description

PeopleStrong is seeking a Delivery Customer Service Specialist in Taguig to coordinate with sales, customers and delivery personnel to ensure timely feedback and improved customer satisfaction with our delivery service.

The role focuses on monitoring on-time delivery, handling complaints, guiding sales on issues, and proposing process improvements to optimize delivery operations and customer experience.