Delivery Experience Specialist

PeopleStrong; Philippines; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Restaurant exposure

Job summary

Suy Sing Commercial Corporation is hiring a Delivery Customer Service Specialist to coordinate with sales, customers and delivery personnel to ensure timely feedback and higher satisfaction with our delivery service.

Based in Taguig, the role focuses on monitoring delivery trucks for on-time arrivals, addressing late deliveries and incorrect packings, and liaising with sales to resolve address or payment issues. The ideal candidate has a bachelor's degree and strong customer service skills.

Qualifications

• Candidate must possess at least Bachelor's/College Degree in any field.

Responsibilities

• Monitors delivery trucks to ensure on-time arrival to customers.
• Provide feedback and solutions to customer complaints on late delivery, short packing, wrong packing, case switching, wrong delivery and personnel attitude.
• Inform sales if the trucker encountered problems with the customer address or payment, or if there is no recipient.
• Constantly give suggestions to improve work processes and service to customers.
• Assist truckers with problems like locating customer addresses and troubleshooting of ATM POS.
• Seek feedback from customers regarding delivery service and personnel.

Education

Bachelor's/College Degree in any field

Job description

Suy Sing Commercial Corporation is hiring a Delivery Customer Service Specialist to coordinate with sales, customers and delivery personnel to ensure timely feedback and higher satisfaction with our delivery service.

Based in Taguig, the role focuses on monitoring delivery trucks for on-time arrivals, addressing late deliveries and incorrect packings, and liaising with sales to resolve address or payment issues. The ideal candidate has a bachelor's degree and strong customer service skills.