Delivery Customer Service Specialist - T...

PeopleStrong; Tanauan; On-site; PHP 223,000 - 357,000; Full time

Job summary

Suy Sing Commercial Corporation is seeking a Delivery Customer Service Specialist in Leyte to coordinate with sales, customers, and delivery personnel, ensuring timely feedback and enhanced customer satisfaction.

Responsibilities include monitoring delivery trucks for on-time arrivals, addressing complaints, informing sales of issues, suggesting process improvements, and assisting drivers with address problems and POS troubleshooting.

Qualifications

• Bachelor's/College Degree in any field is required.

Responsibilities

• Monitors delivery trucks to ensure on time arrival to customer.
• Provide feedback and solutions to customer complaints on late delivery, short packing, wrong packing, case switching, delivery issues, and staff attitude.
• Inform sales if trucker encountered problems with the customer (wrong ship-to address, no payment, no recipient, long receiving time).
• Suggest improvements to work processes and service to customers.
• Assist truckers with issues like locating addresses or ATM POS troubleshooting.
• Seek feedback from customers regarding delivery service and personnel.

Education

Bachelor's/College Degree in any field

Job description

Delivery Customer Service Specialist - T...

SUS/DCSS-T/22291

• SS21140901 - TAN-Distribution
• Leyte

Posted On 06 Jan 2026

End Date 31 Dec 2026

Required Experience NA

Basic Section

Job Level 2

Job Title DISTR10 - Delivery Customer Service Spec

Organisational

Company Suy Sing Commercial Corporation

Country Philippines

Region Region VIII - Eastern Visayas

Province Leyte

City Leyte

Address Pan-Phil Highway (Tacloban Baybay S-Road), Bo.Cabaynan, Bo.Cabaynan, Santo Nino Pob 6502

Skills

BS or AB in any 4 year College Course

Job Description

OVERALL PURPOSE:

• To coordinate with sales, customers, & delivery personnel to provide timely feedback and increase customer satisfaction with our delivery service.

MAJOR RESPONSIBILITIES:

• Monitors delivery trucks to ensure on time arrival to customer
• Provide feedback and solution to customer complaints on late delivery, short packing, short delivery, wrong packing, case switching, wrong delivery and personnel attitude
• Inform sales if the trucker encountered problems with the customer, (wrong ship to address, no payment, nobody to receive, long receiving time etc.)
• Constantly give suggestions and ideas on how to improve work processes and service to customers.
• Assist truckers on problems like long receiving, cannot locate customer address, troubleshooting of ATM POS
• Seeks feedbacks from customers regarding delivery service and personnel

QUALIFICATIONS:

• Candidate must possess at least Bachelor's/College Degree in any field.