Delivery Customer Service Specialist - M...

Suy Sing; Meycauayan; On-site; PHP 201,000 - 268,000; Full time

Job summary

Suy Sing Commercial Corporation in the Philippines is seeking a Delivery Customer Service Specialist to coordinate with sales, customers, and delivery personnel to ensure timely feedback and higher customer satisfaction with our delivery service.

You will monitor delivery trucks to ensure on-time arrival to customers and communicate effectively to resolve issues such as late delivery, incorrect packing, or address problems.

Responsibilities

• Monitors delivery trucks to ensure on-time arrival.
• Provide feedback and solutions to customer complaints on late deliveries, wrong packing, and related issues.
• Inform sales if truckers encounter problems with customers.
• Suggests improvements to work processes and service.
• Assist truckers with locating addresses and addressing receiving issues.
• Seek feedback from customers regarding delivery service and personnel.

Skills

Customer Service

Job description

Delivery Customer Service Specialist - M...

SUS/DCSS-M/22025

• SS11040901 - MEY-Distribution
• Meycauayan

Posted On 06 Jan 2026

End Date 31 Dec 2026

Required Experience NA

Basic Section

Job Level 2

Job Title DISTR10 - Delivery Customer Service Spec

Organisational

Company Suy Sing Commercial Corporation

Country Philippines

Region Region III - Central Luzon

Province Bulacan

Skills

• Customer Service

Job Description

OVERALL PURPOSE:

To coordinate with sales, customers, & delivery personnel to provide timely feedback and increase customer satisfaction with our delivery service.

MAJOR RESPONSIBILITIES:

• Monitors delivery trucks to ensure on time arrival to customer
• Provide feedback and solution to customer complaints on late delivery, short packing, short delivery, wrong packing, case switching, wrong delivery and personnel attitude
• Inform sales if the trucker encountered problems with the customer, (wrong ship to address, no payment, nobody to receive, long receiving time etc.)
• Constantly give suggestions and ideas on how to improve work processes and service to customers.
• Assist truckers on problems like long receiving, cannot locate customer address, troubleshooting of ATM POS
• Seeks feedbacks from customers regarding delivery service and personnel