Delivery Customer Service Specialist - M...
PeopleStrong
Stand out for this role — generate a tailored resume and cover letter in about a minute.
Job summary
Suy Sing Commercial Corporation in the Philippines is seeking a Delivery Customer Service Specialist to coordinate with sales, customers, and delivery personnel to ensure timely feedback and higher customer satisfaction with our delivery service.
You will monitor delivery trucks to ensure on-time arrival to customers and communicate effectively to resolve issues such as late delivery, incorrect packing, or address problems.
Responsibilities
- Monitors delivery trucks to ensure on-time arrival.
- Provide feedback and solutions to customer complaints on late deliveries, wrong packing, and related issues.
- Inform sales if truckers encounter problems with customers.
- Suggests improvements to work processes and service.
- Assist truckers with locating addresses and addressing receiving issues.
- Seek feedback from customers regarding delivery service and personnel.
Skills
Job description
SUS/DCSS-M/22025
- SS11040901 - MEY-Distribution
- Meycauayan
Posted On 06 Jan 2026
End Date 31 Dec 2026
Required Experience NA
Basic Section
Job Level 2
Job Title DISTR10 - Delivery Customer Service Spec
Organisational
Company Suy Sing Commercial Corporation
Country Philippines
Region Region III - Central Luzon
Province Bulacan
- Customer Service
OVERALL PURPOSE:
To coordinate with sales, customers, & delivery personnel to provide timely feedback and increase customer satisfaction with our delivery service.
- Monitors delivery trucks to ensure on time arrival to customer
- Provide feedback and solution to customer complaints on late delivery, short packing, short delivery, wrong packing, case switching, wrong delivery and personnel attitude
- Inform sales if the trucker encountered problems with the customer, (wrong ship to address, no payment, nobody to receive, long receiving time etc.)
- Constantly give suggestions and ideas on how to improve work processes and service to customers.
- Assist truckers on problems like long receiving, cannot locate customer address, troubleshooting of ATM POS
- Seeks feedbacks from customers regarding delivery service and personnel
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
