Delivery Customer Service Specialist - T...

PeopleStrong; Philippines; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Restaurant exposure

Job summary

Suy Sing Commercial Corporation is hiring a Delivery Customer Service Specialist to coordinate with sales, customers and delivery personnel to ensure timely feedback and higher satisfaction with our delivery service.

Based in Taguig, the role focuses on monitoring delivery trucks for on-time arrivals, addressing late deliveries and incorrect packings, and liaising with sales to resolve address or payment issues. The ideal candidate has a bachelor's degree and strong customer service skills.

Qualifications

• Candidate must possess at least Bachelor's/College Degree in any field.

Responsibilities

• Monitors delivery trucks to ensure on-time arrival to customers.
• Provide feedback and solutions to customer complaints on late delivery, short packing, wrong packing, case switching, wrong delivery and personnel attitude.
• Inform sales if the trucker encountered problems with the customer address or payment, or if there is no recipient.
• Constantly give suggestions to improve work processes and service to customers.
• Assist truckers with problems like locating customer addresses and troubleshooting of ATM POS.
• Seek feedback from customers regarding delivery service and personnel.

Education

Bachelor's/College Degree in any field

Job description

Delivery Customer Service Specialist - T...

SUS/DCSS-T/22279

• SS11030901 - TAG-Distribution
• Taguig

End Date 31 Dec 2026

Required Experience NA

Basic Section

Job Level 2

Job Title DISTR10 - Delivery Customer Service Spec

Organisational

Company Suy Sing Commercial Corporation

Country Philippines

Region NCR - National Capital Region

City Taguig

Skills

Skill

BS or AB in any 4 year College Course

Working Language

Job Description

OVERALL PURPOSE:

• To coordinate with sales, customers, & delivery personnel to provide timely feedback and increase customer satisfaction with our delivery service.

MAJOR RESPONSIBILITIES:

• Monitors delivery trucks to ensure on time arrival to customer
• Provide feedback and solution to customer complaints on late delivery, short packing, short delivery, wrong packing, case switching, wrong delivery and personnel attitude
• Inform sales if the trucker encountered problems with the customer, (wrong ship to address, no payment, nobody to receive, long receiving time etc.)
• Constantly give suggestions and ideas on how to improve work processes and service to customers.
• Assist truckers on problems like long receiving, cannot locate customer address, troubleshooting of ATM POS
• Seeks feedbacks from customers regarding delivery service and personnel

QUALIFICATIONS:

• Candidate must possess at least Bachelor's/College Degree in any field.