Delivery Experience & Customer Service Specialist

PeopleStrong; Meycauayan; On-site; PHP 201,000 - 268,000; Full time

Job summary

Suy Sing Commercial Corporation in the Philippines is seeking a Delivery Customer Service Specialist to coordinate with sales, customers, and delivery personnel to ensure timely feedback and higher customer satisfaction with our delivery service.

You will monitor delivery trucks to ensure on-time arrival to customers and communicate effectively to resolve issues such as late delivery, incorrect packing, or address problems.

Responsibilities

• Monitors delivery trucks to ensure on-time arrival.
• Provide feedback and solutions to customer complaints on late deliveries, wrong packing, and related issues.
• Inform sales if truckers encounter problems with customers.
• Suggests improvements to work processes and service.
• Assist truckers with locating addresses and addressing receiving issues.
• Seek feedback from customers regarding delivery service and personnel.

Skills

Customer Service

Job description

Suy Sing Commercial Corporation in the Philippines is seeking a Delivery Customer Service Specialist to coordinate with sales, customers, and delivery personnel to ensure timely feedback and higher customer satisfaction with our delivery service.

You will monitor delivery trucks to ensure on-time arrival to customers and communicate effectively to resolve issues such as late delivery, incorrect packing, or address problems.