Delivery Experience Specialist

Suy Sing Commercial Corporation; Meycauayan; On-site; PHP 180,000 - 240,000; Full time

Job summary

Suy Sing Commercial Corporation is seeking a dedicated Delivery Coordination Assistant in Meycauayan, Bulacan. The role focuses on coordinating with sales, customers, and delivery personnel to ensure timely feedback and improve customer satisfaction with delivery services.

The responsibilities include monitoring delivery trucks, resolving complaints related to late deliveries and packing issues, and providing actionable improvements to delivery processes.

Qualifications

• Experience in coordinating deliveries and managing customer expectations.
• Ability to analyze delivery issues and propose practical solutions.
• Strong communication with sales, customers, and drivers to resolve problems.

Responsibilities

• Monitors delivery trucks to ensure on time arrival to customer.
• Provide feedback and solution to customer complaints on late delivery, short packing, short delivery, wrong packing, case switching, wrong delivery and personnel attitude
• Inform sales if the trucker encountered problems with the customer
• Constantly give suggestions and ideas on how to improve work processes and service to customers.
• Assist truckers on problems like long receiving, cannot locate customer address, troubleshooting of ATM POS
• Seeks feedbacks from customers regarding delivery service and personnel

Skills

Customer service

Logistics coordination

Truck monitoring

Problem solving

Job description

Suy Sing Commercial Corporation is seeking a dedicated Delivery Coordination Assistant in Meycauayan, Bulacan. The role focuses on coordinating with sales, customers, and delivery personnel to ensure timely feedback and improve customer satisfaction with delivery services.

The responsibilities include monitoring delivery trucks, resolving complaints related to late deliveries and packing issues, and providing actionable improvements to delivery processes.