debt collection

Private Advertiser; Makati; On-site; PHP 180,000 - 240,000; Full time

Job summary

Private Advertiser in Makati, Philippines is seeking a debt collection associate to contact debtors and pursue payment across channels. You will negotiate plans, maintain meticulous records, and report progress to management.

The role emphasizes compliance with debt collection laws, ethical practices, and professional conduct while managing multiple accounts and targets in a fast-paced environment.

Qualifications

• Debt collection or credit control experience is not required.
• Excellent verbal and written English; proficiency in Filipino is advantageous
• Strong negotiation and persuasion abilities with the capability to handle difficult conversations professionally
• Sound understanding of debt collection legislation and ethical collection practices
• Proficiency with computer systems and collection software; experience with CRM systems is beneficial
• Ability to work independently whilst meeting targets and deadlines
• Strong organisational and time management skills to handle multiple accounts effectively
• High level of resilience and emotional intelligence when dealing with challenging debtors
• Attention to detail and accuracy in record-keeping and documentation
• Professional demeanour and commitment to maintaining company standards and policies

Responsibilities

• Contact debtors via telephone, email, and written correspondence to inform them of outstanding balances and pursue payment
• Negotiate payment plans and arrangements with debtors to facilitate debt recovery
• Maintain accurate and detailed records of all collection activities, communications, and payment arrangements in the company system
• Follow up on agreed payment arrangements to ensure compliance and timely payment
• Prepare collection reports and provide regular updates on recovery progress to management
• Investigate disputed accounts and gather necessary documentation to resolve discrepancies
• Comply with all relevant debt collection legislation and company policies throughout the collection process
• Maintain professionalism and courtesy with debtors at all times whilst firmly pursuing debt recovery

Skills

Communication

Negotiation

Time management

Record-keeping

Persuasion

Resilience

Ethical collection practices

Attention to detail

Independent work

Tools

CRM systems

Job description

Key responsibilities

• Contact debtors via telephone, email, and written correspondence to inform them of outstanding balances and pursue payment
• Negotiate payment plans and arrangements with debtors to facilitate debt recovery
• Maintain accurate and detailed records of all collection activities, communications, and payment arrangements in the company system
• Follow up on agreed payment arrangements to ensure compliance and timely payment
• Prepare collection reports and provide regular updates on recovery progress to management
• Investigate disputed accounts and gather necessary documentation to resolve discrepancies
• Comply with all relevant debt collection legislation and company policies throughout the collection process
• Maintain professionalism and courtesy with debtors at all times whilst firmly pursuing debt recovery

What we're looking for

• working in debt collection, credit control, or a similar accounts recovery role; experience not required
• Excellent verbal and written communication skills in English; proficiency in Filipino is advantageous
• Strong negotiation and persuasion abilities with the capability to handle difficult conversations professionally
• Sound understanding of debt collection legislation and ethical collection practices
• Proficiency with computer systems and collection software; experience with CRM systems is beneficial
• Ability to work independently whilst meeting targets and deadlines
• Strong organisational and time management skills to handle multiple accounts effectively
• High level of resilience and emotional intelligence when dealing with challenging debtors
• Attention to detail and accuracy in record-keeping and documentation
• Professional demeanour and commitment to maintaining company standards and policies