DE034147-Order to Cash Ops Sr Manager

Accenture in the Philippines; Quezon City; Sur place; PHP 1 800 000 - 2 400 000; Plein temps

Résumé du poste

Accenture in the Philippines is seeking an experienced Order to Cash Ops Senior Manager to oversee teams of processors and analysts in Order Management and Billing. The role provides performance oversight to ensure productivity and quality metrics are met and reported. Complex cases and customer troubleshooting will also be managed.

Location: Quezon City, Cyber Park Tower 3; work setup: Return to Office. The position requires extensive OTC expertise and strong leadership to drive results in a

Qualifications

• 12+ years of relevant OTC experience in Order Management and Billing.
• 10+ years of leadership experience.

Responsabilités

• Oversee teams of processors and analysts in Order Management and Billing.
• Ensure productivity and quality metrics are met and reported.
• Oversee complex cases and customer troubleshooting.

Connaissances

OTC experience

Leadership

Description du poste

Position Title, Work Setup, Overall Purpose, Responsibilities

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Order to Cash Ops Sr Manager WORK SETUP: Return to Office OVERALL PURPOSE: The person will be responsible for overseeing teams of Processors and Analysts under Order management/Billing. He/ she has performance oversight for their team and ensures that productivity and quality metrics are met and reported. He/ she also oversees complex cases and customers and troubleshooting. RESPONSIBILITIES:

The person will be responsible for overseeing teams of Processors and Analysts under Order management/Billing. He/ she has performance oversight for their team and ensures that productivity and quality metrics are met and reported. He/ she also oversees complex cases and customers and troubleshooting. OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Quezon City, Cyber Park Tower 3

Skills and Qualifications

• At least 12+ years of relevant experience in OTC specific to Order Management and Billing
• At least 10 years leadership experience