DE034148-Order to Cash Ops Manager

Accenture in the Philippines; Quezon City; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Accenture in the Philippines is seeking an Order to Cash Operations Manager to oversee AR/Collections processing teams in a night-shift environment. You will drive productivity, quality metrics, and issue resolution for complex cases, with a focus on service levels and continuous improvement.

The role requires 8–12 years of OTC AR experience and at least 5 years of leadership, with on-site work in Quezon City (Cyber Park Tower 3).

Qualifications

• 8–12 years of relevant experience in OTC AR/Collections.
• At least 5 years leadership experience.

Responsibilities

• Production Supervision and Support
• Coordinates individual and team work assignments
• Monitors workload balancing
• Supports high-quality work through a positive environment
• Monitors team members performance with the focus on improvement Service Level Agreements and Performance Metrics
• Ensures individual and team service levels are met or exceeded
• Assists in reviewing daily, weekly and monthly service levels and provides recommendations for improvements
• Front line contact for questions or issues surrounding service levels Quality
• Participates in providing feedback to the Quality team for improvement suggestions
• Works with auditing resources on individual and team error trends
• Ensures timely feedback is provided to individuals and teams on quality issues, changes or trends Performance Management
• Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period
• Provides suggestions to Management on unit performance, including motivation tactics, incentive programs and performance rewards
• OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Quezon City, Cyber Park Tower 3

Skills

OTC experience

AR/Collections

Leadership

Job description

• ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Order to Cash Ops Manager WORK SETUP: Return to Office OVERALL PURPOSE: The person will be responsible for overseeing teams of Processors and Analysts under Accounts Receivable/Collections. He/ she has performance oversight for their team and ensures that productivity and quality metrics are met and reported. He/ she also oversees complex cases and customers and troubleshooting. RESPONSIBILITIES: Production Supervision and Support
• Coordinates individual and team work assignments
• Monitors workload balancing
• Supports high-quality work through a positive environment
• Monitors team members performance with the focus on improvement Service Level Agreements and Performance Metrics
• Ensures individual and team service levels are met or exceeded
• Assists in reviewing daily, weekly and monthly service levels and provides recommendations for improvements
• Front line contact for questions or issues surrounding service levels Quality
• Participates in providing feedback to the Quality team for improvement suggestions
• Works with auditing resources on individual and team error trends
• Ensures timely feedback is provided to individuals and teams on quality issues, changes or trends Performance Management
• Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period
• Provides suggestions to Management on unit performance, including motivation tactics, incentive programs and performance rewards OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Quezon City, Cyber Park Tower 3

SKILL AND QUALIFICATIONS:

• ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Order to Cash Ops Manager WORK SETUP: Return to Office OVERALL PURPOSE: The person will be responsible for overseeing teams of Processors and Analysts under Accounts Receivable/Collections. He/ she has performance oversight for their team and ensures that productivity and quality metrics are met and reported. He/ she also oversees complex cases and customers and troubleshooting. RESPONSIBILITIES: Production Supervision and Support
• Coordinates individual and team work assignments
• Monitors workload balancing
• Supports high-quality work through a positive environment
• Monitors team members performance with the focus on improvement Service Level Agreements and Performance Metrics
• Ensures individual and team service levels are met or exceeded
• Assists in reviewing daily, weekly and monthly service levels and provides recommendations for improvements
• Front line contact for questions or issues surrounding service levels Quality
• Participates in providing feedback to the Quality team for improvement suggestions
• Works with auditing resources on individual and team error trends
• Ensures timely feedback is provided to individuals and teams on quality issues, changes or trends Performance Management
• Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period
• Provides suggestions to Management on unit performance, including motivation tactics, incentive programs and performance rewards OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Quezon City, Cyber Park Tower 3

SKILL AND QUALIFICATIONS:

• At least 8 to 12 years of relevant experience in OTC specific to Accounts Receivable (AR) and Collections
• At least 5 years leadership experience