DE034044-Function Delivery Assoc Director

Accenture in the Philippines; Quezon City; Hybrid; PHP 2,100,000 - 3,600,000; Full time

Job summary

Accenture in the Philippines is seeking an experienced Function Delivery Associate Director to own end-to-end capability development strategy and learning agenda. The role focuses on delivering scalable, AI-enabled programs to improve workforce readiness, proficiency, delivery quality, productivity, and client outcomes.

You will define multi-year capability roadmaps, govern with leadership, conduct needs analyses, lead design and delivery of training across domains, and oversee the learning

Qualifications

• At least 18 years of experience with leadership in capability development, L&D, or talent development in a global services org.
• Deep expertise in learning needs analysis, instructional design, adult learning, capability assessments, and learning evaluation.
• Experience leading large teams and multi-location learning programs.
• Knowledge of LMS/LXP, digital learning, learning analytics, skills taxonomy, and knowledge management.
• Open to any industry; BPO preferred. Generative AI experience a plus.

Responsibilities

• Define and execute multi-year capability development strategy and annual learning plan.
• Translate requirements into capability roadmaps by role, skill, and account.
• Govern with business and client leadership; review plans, progress, investments, outcomes.
• Conduct learning needs analyses, skill-gap assessments, and capability assessments.
• Embed learning requirements into deals, transitions, and account growth plans.
• Lead design and delivery of training across functional areas, tools, platforms, AI.
• Oversee learning lifecycle: instructional design, delivery, certification, reinforcement, quality, compliance, learner experience.
• Drive onboarding, readiness, role transitions, upskilling, reskilling, leadership development.
• Apply modern methods: blended, experiential, microlearning, learning in the flow of work.
• Utilize LMS/LXP, digital content, analytics, AI to deliver scalable, personalized learning.
• Automate administration, tracking, reporting to improve efficiency and cost.
• Define and monitor learning effectiveness, proficiency, certification, SLA/KPI, client satisfaction.
• Present capability insights through dashboards, reviews, and exec updates.
• Lead and develop learning leads, instructional designers, trainers, operations specialists, SMEs.
• Manage team performance, capacity, succession, budgets, vendors, investments.

Skills

Capability development

L&D leadership

Learning analytics

Instructional design

Adult learning principles

Team leadership

Learning governance

Generative AI

LMS/LXP

Tools

LMS/LXP

Job description

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Function Delivery Assoc Director WORK SETUP: Hybrid OVERALL PURPOSE: Own the end-to-end capability development strategy and learning agenda, delivering scalable, AI-enabled programs that improve workforce readiness, proficiency, delivery quality, productivity, and client outcomes.

Responsibilities

• Define and execute the multi-year capability development strategy and annual learning plan aligned with business priorities, client commitments, and growth areas.
• Translate business requirements into capability roadmaps and learning priorities by role, skill, and account.
• Establish governance with business, delivery, and client leadership, including periodic reviews of plans, progress, investments, and outcomes.
• Conduct learning needs analyses, skill-gap assessments, and talent capability assessments.
• Embed learning requirements into new deals, transitions, mobilizations, and account growth plans.
• Lead the design and delivery of functional, domain, industry, tools, platforms, automation, and AI training.
• Oversee the complete learning lifecycle, including instructional design, delivery, certification, reinforcement, quality, compliance, and learner experience.
• Drive onboarding, new-hire readiness, role transitions, upskilling, reskilling, and leadership development programs.
• Introduce industry best practices and modern learning methods such as blended, experiential, microlearning, and learning in the flow of work.
• Use LMS/LXP platforms, digital content, analytics, AI, and generative AI to deliver scalable and personalized learning.
• Automate learning administration, tracking, and reporting to improve efficiency and cost effectiveness.
• Define and monitor learning effectiveness, proficiency, certification, business performance, productivity, SLA/KPI, and client-satisfaction metrics.
• Present capability insights and learning impact through dashboards, business reviews, and executive updates.
• Lead and develop learning leads, instructional designers, trainers, operations specialists, subject-matter experts, and internal faculty across locations.
• Manage team performance, capacity, succession, budgets, vendors, and learning investments.
• OTHERS: Project Shift Schedule: Mid Shift Project Rest Day: Weekends Off Project/Team Location: Quezon City, Cyberpark Tower 3

Skills and Qualifications

• At least 18 years’ experience, with significant leadership experience in capability development, L&D, or talent development within a global services organization
• Deep expertise in learning needs analysis, instructional design, adult learning principles, capability assessments, and learning evaluation
• Experience leading large teams and multi-location learning programs
• Working knowledge of LMS/LXP, digital learning, learning analytics, skills taxonomy, and knowledge management
• Open to any industry (preferred BPO) Good to have only:
• AI/Generative AI experience is good to have only