DE034044-Function Delivery Assoc Director

Accenture; Quezon City; Hybrid; PHP 1,200,000 - 2,400,000; Full time

Job summary

Accenture in Quezon City is seeking a Function Delivery Assoc Director to lead end-to-end capability development and learning programs. The role focuses on AI-enabled initiatives to boost workforce readiness, delivery quality, and client outcomes in a hybrid work setup.

The candidate will shape multi-year strategies, oversee learning lifecycle, and manage teams across locations, driving efficiency with modern learning methods and analytics.

Qualifications

• 18+ years of leadership in capability development, L&D, or talent development in a global services org.
• Deep expertise in learning needs analysis, instructional design, and learning evaluation.
• Experience leading large, multi-location learning programs.
• Working knowledge of LMS/LXP, analytics, taxonomy, and knowledge management.
• Open to any industry; BPO experience preferred.

Responsibilities

• Define and execute multi-year capability development strategy and annual learning plan.
• Translate business requirements into capability roadmaps and learning priorities by role and account.
• Establish governance with business, delivery, and client leadership with periodic reviews.
• Conduct learning needs analyses, skill-gap assessments, and capability assessments.
• Embed learning requirements into new deals, transitions, mobilizations, and growth plans.
• Lead design and delivery of functional, domain, industry, tools, platforms, automation, and AI training.
• Oversee the complete learning lifecycle: design, delivery, certification, reinforcement, quality, and learner experience.
• Drive onboarding, new-hire readiness, role transitions, upskilling, and leadership development programs.
• Introduce modern learning methods: blended, experiential, microlearning, and learning in the flow of work.
• Use LMS/LXP platforms, digital content, analytics, AI, and generative AI to deliver scalable learning.
• Automate learning administration, tracking, and reporting for efficiency and cost savings.
• Define and monitor learning effectiveness, proficiency, certification, and client satisfaction metrics.
• Present capability insights through dashboards, reviews, and executive updates.
• Lead and develop learning leads, instructional designers, trainers, and subject-matter experts across locations.
• Manage team performance, capacity, succession, budgets, vendors, and investments.

Skills

Leadership

Capability development

L&D strategy

Instructional design

LMS/LXP

Learning analytics

Knowledge management

Multi-location programs

Open to any industry

Job description

POSITION TITLE: Function Delivery Assoc Director

WORK SETUP: Hybrid

OVERALL PURPOSE

Own the end-to-end capability development strategy and learning agenda, delivering scalable, AI-enabled programs that improve workforce readiness, proficiency, delivery quality, productivity, and client outcomes.

RESPONSIBILITIES

• Define and execute the multi-year capability development strategy and annual learning plan aligned with business priorities, client commitments, and growth areas.
• Translate business requirements into capability roadmaps and learning priorities by role, skill, and account.
• Establish governance with business, delivery, and client leadership, including periodic reviews of plans, progress, investments, and outcomes.
• Conduct learning needs analyses, skill-gap assessments, and talent capability assessments.
• Embed learning requirements into new deals, transitions, mobilizations, and account growth plans.
• Lead the design and delivery of functional, domain, industry, tools, platforms, automation, and AI training.
• Oversee the complete learning lifecycle, including instructional design, delivery, certification, reinforcement, quality, compliance, and learner experience.
• Drive onboarding, new-hire readiness, role transitions, upskilling, reskilling, and leadership development programs.
• Introduce industry best practices and modern learning methods such as blended, experiential, microlearning, and learning in the flow of work.
• Use LMS/LXP platforms, digital content, analytics, AI, and generative AI to deliver scalable and personalized learning.
• Automate learning administration, tracking, and reporting to improve efficiency and cost effectiveness.
• Define and monitor learning effectiveness, proficiency, certification, business performance, productivity, SLA/KPI, and client-satisfaction metrics.
• Present capability insights and learning impact through dashboards, business reviews, and executive updates.
• Lead and develop learning leads, instructional designers, trainers, operations specialists, subject-matter experts, and internal faculty across locations.
• Manage team performance, capacity, succession, budgets, vendors, and learning investments.

OTHERS

Project Shift Schedule: Mid Shift

Project Rest Day: Weekends Off

Project/Team Location: Quezon City, Cyberpark Tower 3

SKILL AND QUALIFICATIONS

• At least 18 years’ experience, with significant leadership experience in capability development, L&D, or talent development within a global services organization
• Deep expertise in learning needs analysis, instructional design, adult learning principles, capability assessments, and learning evaluation
• Experience leading large teams and multi-location learning programs
• Working knowledge of LMS/LXP, digital learning, learning analytics, skills taxonomy, and knowledge management
• Open to any industry (preferred BPO)

Good to have only

• AI/Generative AI experience is good to have only

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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