DE033728-HR Service Delivery Senior Analyst

Accenture PLC; Taguig; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Morning shift

Weekends off

Taguig location

Job summary

Accenture PLC in Taguig is seeking an HR Service Delivery Senior Analyst to support training programs, performance tracking, and development initiatives in a hybrid work setting.

The role requires at least 3 years in Training, with responsibilities spanning needs analysis, design, delivery, evaluation and coaching to enhance employee capabilities. Morning shift with weekends off; location at Taguig, Uptown Bonifacio Tower 3.

Qualifications

• At least 3 years of relevant experience in Training.

Responsibilities

• Identify performance gaps and provide recommendations to meet target metrics.
• Design training content, materials, evaluations and tests.
• Deliver capability development programs and coaching to new hires and staff.
• Measure program effectiveness and prepare training reports for business reviews.
• Mentor employees and participate in quality calibration calls.

Skills

Training Needs Analysis

Training Design

Training Delivery

Coaching

Training Evaluation

Job description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

Position Title

HR Service Delivery Senior Analyst

Work Setup

Hybrid

Overall Purpose

1)Ensures that agreed proficiency levels are met upon agents’ graduation from the training program and provides training related reports necessary to track performance. 2)Facilitates all process specific required training that may include cross training, up-skilling and roll out of process.

Responsibilities

• Training Needs Analysis
  • Work with the operations, training, and quality teams to identify performance gaps related to communication skills
  • Analyse performance gaps and provide recommendations to meet target metrics
• Training Design and Development
  • Responsible for content research, training, outline creation, development of training evaluation measures, training materials development, knowledge assessment and test design
  • Identify other non-traditional performance improvement initiatives to address knowledge, skills, practices, and over-all training effectiveness gaps
• Training Delivery and Communications Skills Coaching
  • Deliver Capability Development Programs to employees such as coaching and training to both new hires and existing staff
  • Facilitate all required training programs with the ability to translate subject matter expertise to knowledge gain and skills development.
  • Deliver required industry, domain, functional and client systems and process training to both new hires and existing staff
  • Provide floor support and communication coaching to all employees including leadership and support
  • Develop communication assessment tools in line with project’s goals and metrics
  • Proactively develop activities or modules to supplement existing programs or initiatives
  • Demonstrate strong working knowledge of adult learning theory principles and able apply in a 1:1 or in a group training setting
• Training Evaluation and Reporting
  • Gather data from operations and other support teams to measure program effectiveness
  • Monitor progress of employees by tracking performance indicators
  • Prepare reports like training effectiveness measures, training completion reports, and data analysis for business reviews
  • Provide floor support and communication coaching to all employees including leadership and support
  • Develop communication assessment tools in line with project’s goals and metrics
  • Proactively develop activities or modules to supplement existing programs or initiatives
• Other Responsibilities
  • Propose continuous improvements in communications coaching and new hire training processes
  • Mentor other employees to provide communication coaching support
  • Attend quality calibration calls and provide recommendations
  • Provide communication coaching and training support to other businesses

Security ComplianceEmployees are required to maintain compliance with company safety, security, and privacy programs (secrecy of all information and project related information that may be acquired about the business, its affiliates, and partners). They are responsible for being active participants of programs that protect the company’s business operations, facilities, and physical and intellectual property and ensure a safe and secure working environment for all employees.

Others

• Project Shift Schedule: Morning Shift
• Project Rest Day: Weekends Off
• Project/Team Location: Taguig, Uptown Bonifacio Tower 3

Skills and Qualifications

At least 3 years of relevant experience in TrainingGeneric / any payroll background required

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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