DE033151-Instructor Senior Analyst

8004 Accenture Inc Company; Quezon City; On-site; PHP 350,000 - 700,000; Full time

Job summary

Accenture is seeking an Instructor Senior Analyst for our Quezon City operations, returning to the office setup. You will deliver classroom and online training, manage batches of 5 to 25 participants, and develop courses across multiple markets and products.

You will identify training needs, lead policy briefings, and collaborate with business teams to drive top performance, coaching, and performance tracking.

Qualifications

• Standard Trainer Profile
• At least 2 years’ experience in the field of training/learning
• At least 6 months Contact Center experience
• Individual Contributor
• No domain

Responsibilities

• Manage Training batches of 5 to 25 HC per Training schedule.
• Lead training projects.
• Deliver process/product/policy training in classroom/online environment.
• Develop and deliver training courses for different trainees/markets/products.
• Identify and assess training needs of the team to bridge any process/policy gaps for better performance and understanding about the policy.
• Lead all Process RCA and build training plan to deliver.
• Track and Report all Training activities of New Batches
• Participate/lead policy briefings to ensure any changes are consistent and in line with local cultural, socio, geographical and political conditions.
• Work with business team to achieve top performance, including group coaching, bottom performers identification and training.

Skills

Standard Trainer Profile

Training/learning experience

Job description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: Instructor Senior Analyst

WORK SETUP: Return to Office

RESPONSIBILITIES

• Manage Training batches of 5 to 25 HC per Training schedule.
• Lead training projects.
• Deliver process/product/policy training in classroom/online environment.
• Develop and deliver training courses for different trainees/markets/products.
• Identify and assess training needs of the team to bridge any process/policy gaps for better performance and understanding about the policy.
• Lead all Process RCA and build training plan to deliver.
• Track and Report all Training activities of New Batches
• Participate/lead policy briefings to ensure any changes are consistent and in line with local cultural, socio, geographical and political conditions.
• Work with business team to achieve top performance, including group coaching, bottom performers identification and training.

OTHERS

Project Shift Schedule: Rotation Project

Rest Day: Rotation Project/Team

Location: Quezon Gateway Tower 2

SKILL AND QUALIFICATIONS

• Standard Trainer Profile
• At least 2 years’ experience in the field of training/learning
• At least 6 months Contact Center experience
• Individual Contributor
• No domain

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture