DE033728-HR Service Delivery Senior Analyst

Accenture; Taguig; Hybrid; PHP 600,000 - 850,000; Full time

Job summary

Accenture in Taguig is seeking an HR Service Delivery Senior Analyst to ensure training proficiency levels and support cross-training initiatives. The role involves designing, delivering, and evaluating training programs for both new hires and existing staff, with a focus on communication skills and process knowledge.

The position operates in a hybrid setup with a morning shift and weekends off, and requires at least 3 years of relevant training experience.

Qualifications

• At least 3 years of relevant experience in Training, payroll background preferred.

Responsibilities

• Training Needs Analysis: identify performance gaps and recommend improvements.
• Training Design and Development: create training content, materials, and assessments.
• Training Delivery and Communications Skills Coaching: deliver programs for new hires and existing staff; develop coaching tools.
• Training Evaluation and Reporting: collect data, measure effectiveness, and prepare reports for reviews.
• Other Responsibilities: propose improvements and mentor others in training.
• Security Compliance: ensure adherence to safety, security, and privacy programs.

Skills

Training experience

Job description

Job Description

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---POSITION TITLE: HR Service Delivery Senior AnalystWORK SETUP: HybridOVERALL PURPOSE:1)Ensures that agreed proficiency levels are met upon agents’ graduation from the training program and provides training related reports necessary to track performance. 2)Facilitates all process specific required training that may include cross training, up-skilling and roll out of process.

RESPONSIBILITIES

Training Needs Analysis

• Work with the operations, training, and quality teams to identify performance gaps related to communication skills
• Analyse performance gaps and provide recommendations to meet target metrics

Training Design and Development

• Responsible for content research, training, outline creation, development of training evaluation measures, training materials development, knowledge assessment and test design
• Identify other non-traditional performance improvement initiatives to address knowledge, skills, practices, and over-all training effectiveness gaps

Training Delivery and Communications Skills Coaching

• Deliver Capability Development Programs to employees such as coaching and training to both new hires and existing staff
• Facilitate all required training programs with the ability to translate subject matter expertise to knowledge gain and skills development.
• Deliver required industry, domain, functional and client systems and process training to both new hires and existing staff
• Provide floor support and communication coaching to all employees including leadership and support
• Develop communication assessment tools in line with project’s goals and metrics
• Proactively develop activities or modules to supplement existing programs or initiatives
• Demonstrate strong working knowledge of adult learning theory principles and able apply in a 1:1 or in a group training setting

Training Evaluation and Reporting

• Gather data from operations and other support teams to measure program effectiveness
• Monitor progress of employees by tracking performance indicators
• Prepare reports like training effectiveness measures, training completion reports, and data analysis for business reviews

Other Responsibilities

• Propose continuous improvements in communications coaching and new hire training processes
• Mentor other employees to provide communication coaching support
• Attend quality calibration calls and provide recommendations
• Provide communication coaching and training support to other businesses

Security Compliance

Employees are required to maintain compliance with company safety, security, and privacy programs (secrecy of all information and project related information that may be acquired about the business, its affiliates, and partners). They are responsible for being active participants of programs that protect the company’s business operations, facilities, and physical and intellectual property and ensure a safe and secure working environment for all employees.

Project Details

• Project Shift Schedule: Morning Shift
• Project Rest Day: Weekends Off
• Project/Team Location: Taguig, Uptown Bonifacio Tower 3

SKILLS AND QUALIFICATIONS

• At least 3 years of relevant experience in TrainingGeneric / any payroll background required

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.