DE033065-Collections Support Associate

Accenture PLC; Quezon City; On-site; PHP 279,000 - 446,000; Full time

Job summary

Accenture PLC in Quezon City is seeking a Collections Support Associate to join our hybrid team. You will manage and execute the Order to Cash Collections process, focusing on efficiency, first-time quality, and continuous process improvement.

The role involves supporting performance metrics, maintaining AR to customers, and providing timely resolutions via email and phone. Night shift schedule and weekends off are part of the project, with opportunities to upskill in collections.

Qualifications

• At least 6 months of work experience in a related role.
• Ability to learn collections processes during training.
• Strong communication skills via voice channels.

Responsibilities

• Manages and execute Order to Cash Collection process.
• Support to maintain and improve service performance metrics reports including, but not limited to, collection AR to customers and maintain acceptable level of overdue invoices
• Provide status of work in process, customers portfolio, assist in planning and coordinating execution of work, elevate issues in a timely and appropriate manner while pushing to identify resolutions.
• Provide quality, cost effective service while looking at ways to contribute to process improvement in collections.
• Ownership over the accounts receivable subledger and supporting with month-end close.
• May provide ad-hoc analyses and summaries of information as requested.
• Provide resolutions/assistance for email and voice channels.

Skills

Voice profile

Customer service

Collections

Job description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE

Collections Support Associate

WORK SETUP

Hybrid

OVERALL PURPOSE

Execute process Order to Cash in Collection with a focus on efficiency, first-time quality and overall continuous process improvement.

RESPONSIBILITIES

• Manages and execute Order to Cash Collection process.
• Support to maintain and improve service performance metrics reports including, but not limited to, collection AR to customers and maintain acceptable level of overdue invoices
• Provide status of work in process, customers portfolio, assist in planning and coordinating execution of work, elevate issues in a timely and appropriate manner while pushing to identify resolutions.
• Provide quality, cost effective service while looking at ways to contribute to process improvement in collections.
• Ownership over the accounts receivable subledger and supporting with month-end close.
• May provide ad-hoc analyses and summaries of information as requested.
• Provide resolutions/assistance for email and voice channels.

OTHERS

Project Shift Schedule: Night Shift

Project Rest Day: Weekends Off

Project/Team Location: Quezon Gateway Tower 2

SKILL AND QUALIFICATIONS

• To leverage on Standard Voice Profile; no domain
• With at least 6 months of work experience
• Collections component to be upskilled internally or during training

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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