DE033054-Order to Cash Ops Manager

Accenture PLC; Taguig; On-site; PHP 1,200,000 - 2,100,000; Full time

Job summary

Accenture Philippines in Taguig is seeking an Order to Cash Ops Manager to lead the OTC team and ensure delivery of services in accordance with client contracts. The role requires managing performance, coordinating with the service delivery lead, and maintaining high quality across billing, collections, and cash applications.

The position is on-site with a return-to-office setup, involving regular client interactions and ongoing process optimization to meet deadlines and performance targets.

Qualifications

• 5+ years supervisory experience in OTC domains.
• At least 7 years of relevant experience in Sales/Order Management, Billing, Collections, Deductions Management or Cash Application.

Responsibilities

• Manage a team of team leads/supervisors in the Order-To-Cash tower of the deal.
• Report to the service delivery lead and ensure daily operational performance and KPIs.
• Act as the client/company contact across OTC processes including collections, billing, and cash applications.
• Escalate issues and drive fast resolutions, while identifying prevention opportunities.
• Communicate with the client to ensure procedures are followed and changes implemented.
• Lead client meetings to discuss debtor performance and issues.
• Seek continuous improvement initiatives to enhance collection-related processes.

Skills

Supervisory experience

OTC processes

Process improvement

Job description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

Position Title

Order to Cash Ops Manager

Work Setup

Return to Office

Responsibilities

• Manage a team of team leads/supervisors in the Order-To-Cash tower of the deal


• Reports to the service delivery lead and responsible for daily operational performance management and ensure both contractual and operational KPIs are met (responsibility of delivering the service within agreed deadlines and at the required quality)


• Act as point-of-contact of the company and the client in the following OTC sub-processes including, but not limited to, collections, billing, cash applications, order management, credit management, etc;


• Act as an escalation point for all Order-To-Cash related issues raised by the client Ensure the fast resolution of these issues and find ways as well to prevent them from happening again


• Communication with the client to ensure that the proper department complies with the latest changes in the procedures


• Lead client meetings to discuss debtor performance and address issues as required


• Actively seeks opportunities for continuous improvement initiatives to improve collection-related processes, services and deliverables to the client


• Prepares forecasts / budget for the team and conduct manual invoices


• Review account status for credit release


• Contact customers to confirm open items for cash reconciliation, check control, credit reconciliation, residual invoice


• Update deferred account list


• Provide account updates and prepare aging report and send SOA to customers, follow up with customers


• Identify OTC accounts-related requests and process if approved


• Identify collection issues and elevate to responsible owner


• Prepare write off report


• Confirm disputed invoices and contact customers if dispute is valid


• Identify accounts with billing issues/revenue recognition problems


• Collect and gather data for AR Reports


• Prepare regular / daily reports


• Complies with all clients published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to


• Assists in the creation of Performance Improvement Plans (PIPs) for team members not meeting expected production or quality targets, monitors program for a defined period


• Facilitate the operational Change Request (CR) process

Skill and Qualifications

• 5-years supervisory experience


• At least 7 years of relevant experience in at least 1 of the following sub-processes: Sales/Order Management Billing Collections Deductions Management Cash Application

Others

• Project Shift Schedule: Mid Shift


• Project Rest Day: Weekends Off


• Project/Team Location: Taguig Uptown Bonifacio Tower 3

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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