DE033327-Collections Support Associate

Accenture in the Philippines; Quezon City; On-site; PHP 300,000 - 420,000; Full time

Job summary

Accenture in the Philippines is seeking a Collections Support Associate in Quezon City. Return-to-office setup.

You will contact debtors by phone to arrange payments, record detailed notes, meet targets, and support client discussions on debtor performance. You will help develop collection strategies, generate management reports, ensure compliance with policies, and collaborate with internal teams to improve processes.

Qualifications

• At least 6 months of work experience.
• Collections component to be upskilled internally or during training.
• To leverage on Standard Voice Profile; no domain.

Responsibilities

• Contact debtors by phone to arrange payments and set dates.
• Capture detailed notes and send follow-up information as requested.
• Meet collection targets and maintain SLA performance.
• Escalate issues per policy and provide high-quality dispute information.
• Prepare management reports and contribute to revenue collection insights.
• Develop collection strategies and campaigns with the client.

Skills

Standard Voice Profile

6 months exp

Collections upskill

Job description

Job Description

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Collections Support Associate WORK SETUP: Return to Office OVERALL PURPOSE: Collect and recover customer receivables and debt. Ensure cash collection activities meet the requirements of the client by reducing debt aging, maximizing cash collection and collecting high-quality dispute information, while maintaining a professional relationship with the client and their debtors.

• Contact by phone with debtors to make payment arrangements/establish payment dates and resolve issues and disputes
• Capture accurate, detailed notes of discussions and arrangements and send follow up information as requested/required
• Meet collection targets, and ensure agreed Service Levels are met or exceeded
• Escalate issues in accordance with escalation policy; collect, progress and escalated high quality dispute information as required
• Attend /support client meetings to discuss debtor performance and address issues as required
• Be proactive and innovative with ideas to continuously improve collection-related processes, services and deliverables to the client
• Assist in the preparation of management reports in line with client's and Accenture's requirements; provide collections statistics and reports
• Develop and maintain processes to allow accurate and timely production of regular or ad hoc reports for clients and internal operations in all aspects of revenue collection
• Ensure that the business operates in line with operational excellence practices in the areas of process performance, process execution, process management and continuous improvement
• Manage corporate risk by ensuring that all procedures are compliant with company policies, regulatory and legal requirements
• Monitor collection related system performance if applicable, report issues and maintain communications or project plans to ensure appropriate resolution
• Recovery of overpayments discovered through audits (e.g. recovery of claims overpayments made to health providers by health plans)
• Development of collection strategies and models
• Design and execution of customer collection campaigns, e.g., mailings and outbound calling
• Facilitation of customer support, service disconnect, litigation and/or legal enforcement
• Analyzing bad debt and recommending write-offs
• Managing third party collection agencies
• Researching and obtaining resolution on a variety of escalated collections related to customer complaints and issues
• Answering queries from junior staff regarding collection policy/procedures and system problems as a minimum standard. OTHERS: Project Shift Schedule: Morning Shift Project Rest Day: Weekends Off Project/Team Location: Quezon Cyberpark Tower 3

Skill and Qualifications

• To leverage on Standard Voice Profile; no domain
• With at least 6 months of work experience
• Collections component to be upskilled internally or during training

Requirements