DE033065-Collections Support Associate

Accenture in the Philippines; Quezon City; Hybrid; PHP 279,000 - 446,000; Full time

Job summary

Accenture in the Philippines is seeking a Collections Support Associate for a hybrid role based in Quezon City. You will execute the Order to Cash collection process, help maintain performance metrics, and support month-end close and AR subledger. Night shift with weekends off.

Candidates should have at least 6 months of work experience and be eligible to live and work in the Philippines.

Qualifications

• Candidates must have the right to live and work in the Philippines.

Responsibilities

• Manage and execute Order to Cash Collection process.
• Maintain and improve service performance metrics reports including collection AR to customers and maintain acceptable level of overdue invoices.
• Provide status of work in process, customers portfolio, assist in planning and coordinating execution of work, escalations as needed.
• Provide quality, cost effective service while looking at ways to contribute to process improvement in collections.
• Ownership over the accounts receivable subledger and supporting with month-end close.
• May provide ad-hoc analyses and summaries of information as requested.
• Provide resolutions/assistance for email and voice channels.

Skills

Standard Voice Profile

6 months experience

Job description

Job Description:

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Collections Support Associate WORK SETUP: Hybrid OVERALL PURPOSE: Execute process Order to Cash in Collection with a focus on efficiency, first-time quality and overall continuous process improvement.

RESPONSIBILITIES:

• Manages and execute Order to Cash Collection process.
• Support to maintain and improve service performance metrics reports including, but not limited to, collection AR to customers and maintain acceptable level of overdue invoices
• Provide status of work in process, customers portfolio, assist in planning and coordinating execution of work, escal…
• Provide quality, cost effective service while looking at ways to contribute to process improvement in collections.
• Ownership over the accounts receivable subledger and supporting with month-end close.
• May provide ad-hoc analyses and summaries of information as requested.
• Provide resolutions/assistance for email and voice channels. OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Quezon Gateway Tower 2

SKILL AND QUALIFICATIONS:

• To leverage on Standard Voice Profile; no domain
• With at least 6 months of work experience
• Collections component to be upskilled internally or during training