DE033065-Collections Support Associate

Accenture; Quezon City; Hybrid; PHP 357,000 - 580,000; Full time

Job summary

Accenture in Quezon City is seeking a Collections Support Associate to handle Order to Cash collection tasks, focusing on accuracy, timely follow-ups, and process improvements. The role operates in a hybrid setup, with night shifts and weekends off as part of the project schedule.

You will support collections metrics, assist in planning, provide resolutions via email and phone, and contribute to month-end close by maintaining AR subledger.

Qualifications

• Standard Voice Profile required; no domain specified.
• At least 6 months of work experience.
• Collections component to be upskilled internally or during training.

Responsibilities

• Manage and execute Order to Cash Collection process.
• Support to maintain and improve service performance metrics and AR collection.
• Provide status reports, assist planning, and escalate issues for resolution.
• Contribute to process improvements in collections and month-end close tasks.
• Respond to inquiries via email and phone with timely resolutions.

Skills

Communication

Customer service

Voice profile

Job description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Collections Support Associate WORK SETUP: Hybrid OVERALL PURPOSE: Execute process Order to Cash in Collection with a focus on efficiency, first-time quality and overall continuous process improvement. RESPONSIBILITIES:

• Manages and execute Order to Cash Collection process.
• Support to maintain and improve service performance metrics reports including, but not limited to, collection AR to customers and maintain acceptable level of overdue invoices
• Provide status of work in process, customers portfolio, assist in planning and coordinating execution of work, elevate issues in a timely and appropriate manner while pushing to identify resolutions.
• Provide quality, cost effective service while looking at ways to contribute to process improvement in collections.
• Ownership over the accounts receivable subledger and supporting with month-end close.
• May provide ad-hoc analyses and summaries of information as requested.
• Provide resolutions/assistance for email and voice channels.

OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Quezon Gateway Tower 2

SKILL AND QUALIFICATIONS:

• To leverage on Standard Voice Profile; no domain
• With at least 6 months of work experience
• Collections component to be upskilled internally or during training

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services - creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.

We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.