DE032016-Order to Cash Ops Sr Analyst

Accenture PLC; Quezon City; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Accenture PLC in Quezon City, Philippines, is seeking an Order to Cash Ops Senior Analyst for a hybrid work setup. You will support the OTC Team Lead, drive daily productivity, accuracy targets, and handle complex activities as required.

The role requires 1–2 years of supervisory experience and at least 3 years in Sales/Order Management, Billing, Collections, Deductions Management or Cash Application. You will oversee invoicing, validate data, monitor SLAs, and contribute to continuous

Qualifications

• 1–2 year supervisory experience.
• At least 3 years of relevant experience in Sales/Order Management, Billing, Collections, Deductions Management, or Cash Application.

Responsibilities

• Responsible for activities assigned by the OTC Team Lead.
• Provides day-to-day work to the group, conducts workload studies, plans activities, sets direction, and evaluates direct reports.
• Ensure timely sending of invoices and completeness of supporting documents for billing.
• Validate billing data against sales orders and customer PO, and resolve discrepancies.
• Monitor productivity and accuracy, identify improvements, and implement corrective actions.
• Understand and perform AR lead role; assist AR processors as needed.
• Supervise AR processing activities within Manila DC; support staff.
• Seek opportunities for Continuous Improvement initiatives; escalate production issues as appropriate.
• Ensure work complies with SLAs, metrics, and PIPs for underperforming staff.

Skills

Supervisory experience

Sales/Order Management

Billing

Collections

Deductions Management

Cash Application

AR processes

Job description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: Order to Cash Ops Sr Analyst

WORK SETUP: Hybrid

OVERALL PURPOSE:

• The person will assist the OTC Team Lead in meeting the daily productivity and accuracy targets and other deliverables as assigned.
• May be assigned complex activities depending upon business requirements

RESPONSIBILITIES:

• Responsible for the activities assigned by the OTC Team Lead.
• Provides a day-to-day work to the group, conducts workload studies, plans activities, sets direction, and provides supervision to and evaluation of direct reports
• Ensure timely sending of invoices to customers and completeness of supporting documents of the billing team.
• Act as first level of escalation validating the accuracy of billing data against sales order, customer’s purchase order, etc and immediately resolve any discrepancies noted
• Monitor team productivity and accuracy, identifying areas for improvement and implementing corrective actions.
• Understand and perform AR lead role.
• Assist AR processors with questions and problems related day to day transaction processing.
• Assist the OTC Team Lead in supervising the activities performed by the regular AR processing team within Manila DC.
• Ability to provide assistance to the staff
• Actively seeks opportunities for Continuous Improvement initiatives.
• Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to.
• Escalates production issues to OTC Team Lead as appropriate.
• Ensures all work is performed in accordance with SLAs and metrics.
• Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period
• May be assigned complex activities depending upon business requirements

OTHERS:

Project Shift Schedule: Night Shift

Project Rest Day: Weekends Off

Project/Team Location: Quezon City, Gateway Tower 2

SKILL AND QUALIFICATIONS:

• 1–2-year supervisory experience
• At least 3 years of relevant experience in at least 1 of the following sub-processes:Sales/Order ManagementBillingCollectionsDeductions ManagementCash Application

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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