DE033054-Order to Cash Ops Manager

Accenture; Taguig; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Accenture in Taguig is seeking an Order to Cash Ops Manager to lead a team of supervisors in the OTC tower, ensuring daily performance against KPIs and delivering compliant, high‑quality service to the client. You will own client communications, drive process improvements across billing, collections and cash applications, and mentor staff toward strong execution and career growth.

This role requires 5 years of supervisory experience and 7+ years in OTC sub-processes, with proven ability to

Qualifications

• 5 years of supervisory experience.
• 7+ years of relevant experience in at least one OTC sub-process (Sales/Order Management Billing Collections Deductions Management Cash Application).

Responsibilities

• Manage a team of team leads/supervisors in the Order-To-Cash tower of the deal.
• Reports to the service delivery lead and ensures daily operational performance and KPIs.
• Act as point-of-contact for OTC sub-processes including collections, billing, cash applications, and order management.
• Escalate issues and drive fast resolution and prevention.
• Communicate with client to ensure compliance with procedures.
• Lead client meetings to discuss debtor performance and address issues.
• Identify opportunities for continuous improvement in OTC processes.
• Prepare forecasts/budgets and handle manual invoices.
• Review account status for credit release and perform reconciliations.
• Provide account updates and aging reports to customers.
• Prepare write-off reports and reconcile disputes.
• Ensure accuracy in revenue recognition and data for AR reports.

Skills

Supervisory experience

OTC sub-processes knowledge

Job description

—ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE—

POSITION TITLE:

Order to Cash Ops Manager

WORK SETUP:

Return to Office

RESPONSIBILITIES:

• Manage a team of team leads/supervisors in the Order-To-Cash tower of the deal
• Reports to the service delivery lead and responsible for daily operational performance management and ensure both contractual and operational KPIs are met (responsibility of delivering the service within agreed deadlines and at the required quality)
• Act as point-of-contact of the company and the client in the following OTC sub-processes including, but not limited to, collections, billing, cash applications, order management, credit management, etc;
• Act as an escalation point for all Order-To-Cash related issues raised by the client Ensure the fast resolution of these issues and find ways as well to prevent them from happening again
• Communication with the client to ensure that the proper department complies with the latest changes in the procedures
• Lead client meetings to discuss debtor performance and address issues as required
• Actively seeks opportunities for continuous improvement initiatives to improve collection-related processes, services and deliverables to the client
• Prepares forecasts / budget for the team and conduct manual invoices
• Review account status for credit release
• Contact customers to confirm open items for cash reconciliation, check control, credit reconciliation, residual invoice
• Update deferred account list
• Provide account updates and prepare aging report and send SOA to customers, follow up with customers
• Identify OTC accounts-related requests and process if approved
• Identify collection issues and escalation to responsible owner
• Prepare write off report
• Confirm disputed invoices and contact customers if dispute is valid
• Identify accounts with billing issues/revenue recognition problems
• Collect and gather data for AR Reports
• Prepare regular / daily reports
• Complies with all clients published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to
• Assists in the creation of Performance Improvement Plans (PIPs) for team members not meeting expected production or quality targets, monitors program for a defined period
• Facilitate the operational Change Request (CR) process

OTHERS:

• Project Shift Schedule: Mid Shift
• Project Rest Day: Weekends Off
• Project/Team Location: Taguig Uptown Bonifacio Tower 3

SKILL AND QUALIFICATIONS:

• 5-years supervisory experience
• At least 7 years of relevant experience in at least 1 of the following sub-processes: Sales/Order Management Billing Collections Deductions Management Cash Application

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

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