Dayshift Call Center Agent - Pasig (October 20, 2025)

TASQ Staffing Solutions; Pasig; On-site; PHP 279,000 - 391,000; Full time

Job summary

A staffing solutions company seeks a Dayshift Call Center Agent to join their team in Pasig. The role involves handling customer inquiries, resolving issues, and maintaining high customer satisfaction. Candidates must have at least 18 months of international voice BPO experience and demonstrate strong communication skills. This position is a full-time role with a 5-day working week, including Saturdays.

Qualifications

• At least 18 months of international voice BPO experience.
• Ability to identify and resolve customer issues efficiently.
• Team player with a positive attitude.

Responsibilities

• Respond to customer inquiries promptly and professionally.
• Resolve product or service issues by clarifying the customer's complaint.
• Maintain accurate records of customer interactions.
• Follow procedures and policies; escalate unresolved issues to internal teams.
• Provide feedback to improve service efficiency and stay updated on product knowledge.

Skills

Good communication

Customer centricity

Problem-solving

Team player

Job description

About the job Dayshift Call Center Agent - Pasig (October 20, 2025)

Our company, named TASQ, needs call center agents to work on-site in Pasigon or before October 20, 2025.

Description

The customer service team member is the first point of contact for customers for delivering exceptional service and support. This role involves handling inquiries, resolving issues, and maintaining customer satisfaction across various communication channels such as phone or chat. Mentioned below are key duties:

Respond to customer inquiries promptly and professionally via phone, email, or chat.

Resolve product or service issues by clarifying the customer's complaint, determining the cause, and offering appropriate solutions. Maintain accurate records of customer interactions and transactions. Follow communication procedures, guidelines, and policies.

Escalate unresolved issues to the appropriate internal teams.

Provide feedback on the efficiency of the customer service process.

Stay updated on product knowledge, promotions, and company policies.

Qualifications:

• At least 18 months of international voice BPO experience
• Good communication with and customer centricity
• The ability to identify and resolve customer issues and complaints efficiently.
• Team player with a positive attitude

Can start on or before October 20

Other details:5-day work including Saturday