Senior CSR Associate (Pasay) - Dayshift

TASQ Staffing Solutions; Pasay; On-site; PHP 290,000 - 469,000; Full time

Job summary

TASQ Staffing Solutions is hiring a Senior CSR Associate to join our customer service team in Pasay. This onsite, dayshift role focuses on delivering exceptional service across phone, email, and chat, handling inquiries, and resolving issues for an international account.

Requirements include at least 2.5 years in voice CSR for an international account, strong communication skills, and staying updated on product knowledge and policies.

Qualifications

• At least 2.5 years in voice CSR inbound and/or outbound for an international account.

Responsibilities

• Respond to customer inquiries promptly via phone, email, or chat.
• Resolve product or service issues by clarifying the complaint, determining the cause, and offering solutions; maintain records of interactions.
• Escalate unresolved issues to the appropriate internal teams.
• Provide feedback on the efficiency of the customer service process.
• Stay updated on product knowledge, promotions, and company policies.

Job description

About the job Senior CSR Associate (Pasay) - Dayshift

About the job Senior Associate (CSR) | Onsite | Dayshift

Work Setup: Onsite in Pasay

Shift Schedule: Day shift; 5-day work including Saturday

Target Start Date: On or before October 20

Requirements:

• At least 2.5 years as a voice CSR inbound and/or outbound in an international account

Responsibilities:

The customer service team member is the first point of contact for customers for delivering exceptional service and support. This role involves handling inquiries, resolving issues, and maintaining customer satisfaction across various communication channels such as phone or chat. Mentioned below are key duties:

• Respond to customer inquiries promptly and professionally via phone, email, or chat.
• Resolve product or service issues by clarifying the customer's complaint, determining the cause, and offering appropriate solutions. Maintain accurate records of customer interactions and transactions. Follow communication procedures, guidelines, and policies.
• Escalate unresolved issues to the appropriate internal teams.
• Provide feedback on the efficiency of the customer service process.
• Stay updated on product knowledge, promotions, and company policies.