Dayshift Call Center Agent - Taguig (October 20, 2025)

TASQ Staffing Solutions; Taguig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A staffing company is looking for a Call Center Agent to provide exceptional customer service on-site in Taguig. The ideal candidate will have at least 18 months of international voice BPO experience and excellent communication skills. Responsibilities include handling customer inquiries and resolving issues. This role requires a team player with a positive attitude, able to start by October 20, 2025.

Qualifications

• At least 18 months of international voice BPO experience.
• Ability to identify and resolve customer issues efficiently.
• Positive attitude and teamwork.
• Can start on or before October 20.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Resolve product or service issues for customers.
• Maintain accurate records of customer interactions.
• Follow communication procedures and guidelines.
• Escalate unresolved issues to appropriate teams.
• Provide feedback on customer service processes.
• Stay updated on product knowledge and company policies.

Skills

Good communication skills

Customer centricity

Problem-solving

Team player

Job description

About the job Dayshift Call Center Agent - Taguig (October 20, 2025)

Our company, named TASQ, needs call center agents to work on-site in Taguig before October 20, 2025.

Description

The customer service team member is the first point of contact for customers for delivering exceptional service and support. This role involves handling inquiries, resolving issues, and maintaining customer satisfaction across various communication channels such as phone or chat.

• Respond to customer inquiries promptly and professionally via phone, email, or chat.
• Resolve product or service issues by clarifying the customer's complaint, determining the cause, and offering appropriate solutions.
• Maintain accurate records of customer interactions and transactions.
• Follow communication procedures, guidelines, and policies.
• Escalate unresolved issues to the appropriate internal teams.
• Provide feedback on the efficiency of the customer service process.
• Stay updated on product knowledge, promotions, and company policies.

Qualifications

• At least 18 months of international voice BPOexperience.
• Good communication with and customer centricity.
• The ability to identify and resolve customer issues and complaints efficiently.
• Team player with a positive attitude.
• Can start on or before October 20.