Spanish bilingual call center agent - Taguig

TASQ Staffing Solutions; Taguig; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

HMO from Day 1

Paid Leaves

Training programs

Career advancement opportunities

Job summary

TASQ Staffing Solutions in Taguig is seeking a Spanish bilingual call center agent to support customers via calls, chats, and emails on-site. You will handle inquiries, resolve issues, and maintain accurate records with a focus on quality service.

The ideal candidate has Spanish and English proficiency, at least two years of college, and preferably one year of BPO experience. Training, growth opportunities, and day-one HMO are provided.

Qualifications

• Written and Verbal proficiency in Spanish and English.
• Completed two years in college.
• Preferably with at least 1 year of BPO experience.
• Willingness to work on-site in Taguig on shifting schedules.
• Ready with work documents.

Responsibilities

• Assist customers through calls, chats, and emails, understanding concerns and providing solutions.
• Serve customers and address their needs with empathy and efficiency.
• Adhere to company and client processes and policies.
• Identify customer needs, verify information, and provide accurate solutions.
• Build rapport and engage customers to go the extra mile.
• Maintain proper documentation and monitor productivity.
• Understand targets and take steps to meet them.

Skills

Spanish language proficiency

English language proficiency

Education

Two years of college

Job description

Spanish bilingual call center agent - Taguig

About the job Spanish bilingual call center agent - Taguig

Our company, named TASQ, has a new Spanish bilingual customer service representative job in Taguig City.

The starting date for the job would be November 25, 2025.

Minimum Qualifications:

• Written and Verbal language proficiency in Spanish and English
• The candidate must have completed 2 years in college
• Preferably with at least 1 year of BPO experience
• Willingness to work on-site in Taguig on shifting schedules
• The candidate must have readily available work documents

Why Apply?

Benefits:

• HMO from Day 1, plus HMO Coverage for your dependents
• Paid Leaves
• Training and learning development programs
• Career advancement opportunities

Responsibilities:

• Customer Service Representatives assist customers with their concerns, understanding their problems and providing solutions through calls, chats, and/or emails (depending on the client's needs).
• Responsible for servicing the needs and concerns of customers
• Adhere to processes and policies implemented by the company and the client
• Identify customers needs, clarify information, and provide the correct solutions
• Build rapport and engage customers by going the extra mile
• Ensure proper documentation and manage productivity
• Understand set targets and take the necessary steps to ensure that they are met.