Customer Service Representative 1 Day Shift

Global Payments Inc.; Quezon City; On-site; PHP 279,000 - 446,000; Full time

Job summary

Global Payments Inc. is hiring for a customer support role based in Quezon City. The position involves responding to inquiries across channels, handling routine calls, and resolving issues with a focus on customer satisfaction.

You will maintain up-to-date product knowledge, work with various teams, and document data accurately in client systems. Weekend/holiday shifts and onsite work are part of the expectations.

Qualifications

• High School diploma or equivalent.
• 6–12 months experience in customer support in contact center/BPO.
• Strong English communication, both verbal and written.
• Excellent customer service and ability to stay professional under pressure.
• Willing to work in Pure Voice or Blended support depending on business needs.
• Willing to shift schedules including weekends and holidays.
• Willing to work onsite at Vertis North, Quezon City.

Responsibilities

• Respond to inquiries across channels and resolve concerns.
• Handle routine calls and escalate when needed.
• Maintain product knowledge and coordinate with teams.
• Navigate client systems and databases, enter required data.
• Resolve Tier 1 payment and account-related requests.
• Escalate unresolved issues to senior representatives or designated departments.

Skills

Customer support

English proficiency

Communication

Multitasking

Education

High School Diploma or Equivalent

Tools

CRM tools

Job description

Job Description:

Ready to take your career global?

What You’ll Own

• Customer Support: Respond to inquiries across channels and resolve concerns efficiently.
• Issue Handling: Address service requests and elevate when needed.
• Coordination & Knowledge: Maintain product knowledge and coordinate with teams to meet customer needs.

What You’ll Bring

• High School Diploma or Equivalent.
• At least 6 months to 1 year of experience in a customer support role within a contact center or BPO environment.
• Strong English communication skills - both verbal and written.
• Excellent customer service skills, with the ability to remain professional and composed under pressure.
• Must be willing to work in a Pure Voice (Phone) or Blended (Phone, Email, and Chat) support environment based on business needs.
• Amenable to shifting schedules, including weekends and holidays.
• Willing to work onsite at Vertis North, Quezon City.

It’s a bonus if you have

• Experience handling multi-channel customer support (voice, email, chat).
• Familiarity with CRM or customer service tools.
• Strong communication and problem-solving skills.

What Part Will You Play?

• Respond to customer inquiries and provide resolutions through multiple channels (phone, email, SMS, and or chat).
• Handle routine calls and mitigate complex issues when necessary.
• Maintain accurate knowledge of products, policies, and procedures.
• Navigate computerized data entry systems and client applications.
• Resolve Tier 1 payment and account-related requests, including card activations, payments, and updates.
• Enter required data into client systems and databases.
• Escalate unresolved issues to senior representatives or designated departments.

About The Team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.