Customer Service Representative 1 (Day Shift)

Global Payments; Quezon City; On-site; PHP 234,000 - 357,000; Full time

Job summary

Global Payments is seeking a Customer Service Representative to join our Client Services Operations Team in Quezon City. You will respond to inquiries across channels, resolve concerns, and support payments operations to ensure a seamless customer experience.

The ideal candidate has a high school diploma and 6–12 months in a customer support role, with strong English communication and professional demeanor. Onsite work at Vertis North is required, with flexibility for weekend shifts.

Qualifications

• High School Diploma or equivalent required.
• 6–12 months of experience in a customer support role within a contact center or BPO environment.
• Strong English communication skills, both verbal and written.
• Excellent customer service skills, remain professional under pressure.
• Willing to work in Pure Voice or Blended support environments based on business needs.
• Willing to work onsite at Vertis North, Quezon City and with shifting weekend/holiday schedules.

Responsibilities

• Respond to customer inquiries and provide resolutions across phone, email, SMS, and chat.
• Handle routine calls and escalate complex issues as needed.
• Maintain accurate knowledge of products, policies, and procedures.
• Navigate data entry systems and client applications.
• Resolve Tier 1 payment and account-related requests (e.g., card activations, payments, updates).
• Enter required data into client systems and databases and escalate unresolved issues to senior staff.

Skills

Customer support

Multichannel support

CRM tools

English communication

Problem-solving

Education

High School Diploma or Equivalent

Tools

CRM software

Job description

Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Customer Service Representative to join our ever evolving Client Services Operations Team and help shape the future of global commerce.

What you’ll own

• Customer Support: Respond to inquiries across channels and resolve concerns efficiently.
• Issue Handling: Address service requests and escalated when needed.
• Coordination & Knowledge: Maintain product knowledge and coordinate with teams to meet customer needs.

What you’ll bring

• High School Diploma or Equivalent.
• At least 6 months to 1 year of experience in a customer support role within a contact center or BPO environment.
• Strong English communication skills - both verbal and written.
• Excellent customer service skills, with the ability to remain professional and composed under pressure.
• Must be willing to work in a Pure Voice (Phone) or Blended (Phone, Email, and Chat) support environment based on business needs.
• Amenable to shifting schedules, including weekends and holidays.
• Willing to work onsite at Vertis North, Quezon City.
• It’s a bonus if you have Experience handling multi-channel customer support (voice, email, chat).
• Familiarity with CRM or customer service tools.
• Strong communication and problem-solving skills.

What Part Will You Play?

• Respond to customer inquiries and provide resolutions through multiple channels (phone, email, SMS, and or chat).
• Handle routine calls and escalates complex issues when necessary.
• Maintain accurate knowledge of products, policies, and procedures.
• Navigate computerized data entry systems and client applications.
• Resolve Tier 1 payment and account-related requests, including card activations, payments, and updates.
• Enter required data into client systems and databases.
• Escalate unresolved issues to senior representatives or designated departments.

About the team

Our inclusive and global teams win together every day.

We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.

Company Information

Global Payments and Worldpay recently joined forces, and we’re currently operating across two Workday application systems.

At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we’re a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you.

For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook.

Accessibility & Accommodations

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EEOC Statement

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify [e-mail].