Data & Operations Coordinator - Salesforce

iRhythm Technologies, Inc.

Manila

In loco

PHP 240.000 - 420.000

Tempo pieno

3 giorni fa

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Descrizione del lavoro

iRhythm Technologies, Inc. in Manila seeks an experienced operations support specialist to partner with Field Support, Sales, and Key Account teams.

You will handle onboarding, account setup, data entry, and routine tasks, ensuring data accuracy across Salesforce and internal systems. Responsibilities include data validation, QA, and timely reporting while maintaining confidentiality and meeting service levels.

Competenze

Minimum 2+ years of experience in operational support or similar high-volume environments.
Strong data accuracy and ability to maintain multiple records.
Experience using Salesforce or a CRM/SaaS platform.
Able to prioritize work, meet deadlines, and communicate clearly.
Discretion with confidential information and attention to quality standards.

Mansioni

Serve as the operational support partner for the Field Support team, handling onboarding, account setup, user setup, and routine activities.
Collect, enter, validate, and maintain customer information in Salesforce and internal systems with accuracy.
Review requests for completeness, reconcile data, perform QA checks, and resolve issues before activation.
Manage work in queues, document status, and meet service level expectations.
Prepare and distribute standard reports and data extracts for Field Support, Sales, and leadership.
Identify process gaps and support SOP updates, testing, and continuous improvement efforts.
Build relationships with Field Support, Sales, and customers while communicating risks to leadership.
Protect confidential information in line with HIPAA and company policies.