Data & Onboarding Specialist, Field Support

IRhythm Technologies Inc.; Pavia; On-site; PHP 300,000 - 420,000; Full time

Job summary

iRhythm Technologies, Inc. is seeking a Data Coordinator, Field Support in Iloilo to deliver accurate onboarding, account setup, and data maintenance. You will review data across systems, ensure accuracy, and support field operations with timely reports and quality checks.

In this role, you will manage queues, coordinate with Field Support, Sales, and leadership, and uphold HIPAA and data privacy standards. A background in high-volume data ops and CRM platforms is preferred.

Qualifications

• Minimum 2+ years of experience in operational support, customer care, sales support, data entry, account setup, or similar high-volume environment.
• Strong attention to detail, organization, and follow-through.
• Experience entering, validating, and maintaining data with a high degree of accuracy.
• Working knowledge of Salesforce or another CRM/SaaS platform.
• Ability to prioritize multiple requests, meet deadlines, and communicate clearly.
• Demonstrated problem-solving skills and ability to handle confidential information.
• High school diploma or equivalent; relevant experience may substitute for additional education.

Responsibilities

• Serve as the operational support partner for the Field Support team by executing standardized onboarding, account setup, user setup, routine account maintenance, and other transactional activities within established workflows.
• Collect, enter, validate, and maintain customer information in Salesforce and other internal systems, ensuring data accuracy, completeness, and compliance with established quality standards.
• Review requests for completeness, reconcile data discrepancies across systems, perform quality assurance checks, and resolve issues prior to account activation or request completion.
• Manage assigned work through shared queues and ticketing systems, maintain accurate documentation, communicate status appropriately, and consistently meet established service level expectations.
• Prepare, maintain, and distribute standard reports and data extracts that support Field Support, Sales, Key Account Management, and leadership.
• Identify recurring process issues, manual activities, and documentation gaps; recommend and support improvements through updated SOPs, job aids, testing, workflow enhancements, and continuous improvement initiatives.
• Build positive working relationships with Field Support, Sales, Key Account Management, customers, and internal business partners while exercising sound judgment in communicating operational risks, issues, and recommendations to leadership.
• Protect confidential customer and patient information by adhering to HIPAA requirements, company policies, and all applicable quality and compliance standards.

Skills

Data entry

Attention to detail

Organizational skills

Communication skills

Problem solving

HIPAA compliance

Education

High school diploma or equivalent

Tools

Salesforce

Job description

iRhythm Technologies, Inc. is seeking a Data Coordinator, Field Support in Iloilo to deliver accurate onboarding, account setup, and data maintenance. You will review data across systems, ensure accuracy, and support field operations with timely reports and quality checks.

In this role, you will manage queues, coordinate with Field Support, Sales, and leadership, and uphold HIPAA and data privacy standards. A background in high-volume data ops and CRM platforms is preferred.