Data Coordinator

iRhythm Technologies, Inc.; Iloilo City; On-site; PHP 246,000 - 424,000; Full time

Job summary

iRhythm Technologies, Inc. in Iloilo is seeking a Data Coordinator, Field Support to provide accurate, timely operational support, manage account setup, onboarding, data maintenance, and quality checks, enabling Field Support Reps to focus on commercial needs.

You will work in Salesforce, validate data, reconcile discrepancies, and produce standard reports for Field Support, Sales, and leadership, while safeguarding confidential information in line with HIPAA and company policies.

Qualifications

• Operational support, customer care, sales support, data entry, or similar high-volume environment.
• Strong attention to detail, organization, and follow-through.
• Experience entering, validating, and maintaining data with high accuracy.
• Working knowledge of Salesforce or another CRM/SaaS platform.
• Ability to prioritize multiple requests, meet deadlines, and communicate clearly.
• Demonstrated problem-solving skills and ability to handle confidential information.

Responsibilities

• Serve as the operational support partner for the Field Support team by executing onboarding, account setup, user setup, routine account maintenance, and other transactional activities within established workflows.
• Collect, enter, validate, and maintain customer information in Salesforce and other internal systems, ensuring data accuracy and compliance with quality standards.
• Review requests for completeness, reconcile data discrepancies, perform QA checks, and resolve issues prior to account activation or request completion.
• Manage assigned work through shared queues and ticketing systems, maintain documentation, communicate status, and meet service level expectations.
• Prepare, maintain, and distribute standard reports and data extracts that support Field Support, Sales, Key Account Management, and leadership.
• Identify recurring process issues and gaps; support improvements through updated SOPs, job aids, testing, and workflow enhancements.

Skills

Operational support

Data entry

Salesforce

CRM/SaaS

Attention to detail

Communication

Multitasking

Education

High school diploma or equivalent

Bachelor’s degree in healthcare or business operations

Tools

Salesforce

Job description

Job Description

Career-defining. Life-changing.

At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career

About This Role

We are looking for a Data Coordinator, Field Support to deliver accurate, timely, and standardized operational support for the Field Support organization. This role owns routine account setup, onboarding support, data maintenance, queue processing, and quality checks, enabling Field Support Reps (FSRs) to focus on direct commercial team needs, customer and account-health work.

What you’ll be doing

• Serve as the operational support partner for the Field Support team by executing standardized onboarding, account setup, user setup, routine account maintenance, and other transactional activities within established workflows.
• Collect, enter, validate, and maintain customer information in Salesforce and other internal systems, ensuring data accuracy, completeness, and compliance with established quality standards.
• Review requests for completeness, reconcile data discrepancies across systems, perform quality assurance checks, and resolve issues prior to account activation or request completion.
• Manage assigned work through shared queues and ticketing systems, maintain accurate documentation, communicate status appropriately, and consistently meet established service level expectations.
• Prepare, maintain, and distribute standard reports and data extracts that support Field Support, Sales, Key Account Management, and leadership.
• Identify recurring process issues, manual activities, and documentation gaps; recommend and support improvements through updated SOPs, job aids, testing, workflow enhancements, and continuous improvement initiatives.
• Build positive working relationships with Field Support, Sales, Key Account Management, customers, and internal business partners while exercising sound judgment in communicating operational risks, issues, and recommendations to leadership.
• Protect confidential customer and patient information by adhering to HIPAA requirements, company policies, and all applicable quality and compliance standards.

What We Need To See

• Minimum 2+ years of experience in operational support, customer care, sales support, data entry, account setup, or a similar high-volume environment.
• Strong attention to detail, organization, and follow-through.
• Experience entering, validating, and maintaining data with a high degree of accuracy.
• Working knowledge of Salesforce or another CRM/SaaS platform.
• Ability to prioritize multiple requests, meet deadlines, and communicate clearly.
• Demonstrated problem-solving skills and ability to handle confidential information.
• High school diploma or equivalent; relevant experience may substitute for additional education.

Ways to Stand Out

• Bachelor’s degree or relevant experience in healthcare, business operations, or data management.
• Experience with Salesforce case management, reporting, shared-service operations, or master-data maintenance.
• Knowledge of iRhythm systems, products, or customer-support processes.
• Experience contributing to process improvement, automation, or knowledge-management efforts.

Location

Iloilo

As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.

iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at [e-mail]

About iRhythm Technologies

iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm’s vision is to deliver better data, better insights, and better health for all.

Make iRhythm your path forward. Zio, the heart monitor that changed the game.

For more information, see https://www.ftc.gov/business-guidance/blog/2023/01/taking-ploy-out-employment-scams and https://www.ic3.gov/Media/Y2020/PSA200121