Data Coordinator: Field Support & Salesforce Ops

iRhythm; Iloilo; Presencial; PHP 420.000 - 720.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equal opportunity employer

Disability accommodations available

Descripción de la vacante

iRhythm is seeking a Data Coordinator, Field Support in Iloilo to deliver accurate, timely operational support for the Field Support organization. You’ll handle onboarding, account setup, data maintenance, and quality checks to enable Field Support Reps to focus on core customer needs.

Responsibilities include maintaining data in Salesforce, reconciling discrepancies, preparing reports, and driving process improvements while safeguarding confidential information in accordance with HIPAA and

Formación

• Minimum 2+ years of experience in operational support, customer care, sales support, data entry, account setup, or a similar high-volume environment.
• Strong attention to detail, organization, and follow-through.
• Experience entering, validating, and maintaining data with a high degree of accuracy.
• Working knowledge of Salesforce or another CRM/SaaS platform.
• Ability to prioritize multiple requests, meet deadlines, and communicate clearly.
• Demonstrated problem-solving skills and ability to handle confidential information.

Responsabilidades

• Serve as the operational support partner for the Field Support team by executing standardized onboarding, account setup, user setup, routine account maintenance, and other transactional activities within established workflows.
• Collect, enter, validate, and maintain customer information in Salesforce and other internal systems, ensuring data accuracy, completeness, and compliance with established quality standards.
• Review requests for completeness, reconcile data discrepancies across systems, perform quality assurance checks, and resolve issues prior to account activation or request completion.
• Manage assigned work through shared queues and ticketing systems, maintain accurate documentation, communicate status appropriately, and consistently meet established service level expectations.
• Prepare, maintain, and distribute standard reports and data extracts that support Field Support, Sales, Key Account Management, and leadership.
• Identify recurring process issues, manual activities, and documentation gaps; recommend and support improvements through updated SOPs, job aids, testing, workflow enhancements, and continuous improvement initiatives.
• Build positive working relationships with Field Support, Sales, Key Account Management, customers, and internal business partners while exercising sound judgment in communicating operational risks, issues, and recommendations to leadership.
• Protect confidential customer and patient information by adhering to HIPAA requirements, company policies, and all applicable quality and compliance standards.

Conocimientos

Data entry

Attention to detail

Time management

Communication skills

Problem solving

Educación

High School Diploma

Bachelor’s degree (preferred)

Herramientas

Salesforce

Descripción del empleo

iRhythm is seeking a Data Coordinator, Field Support in Iloilo to deliver accurate, timely operational support for the Field Support organization. You’ll handle onboarding, account setup, data maintenance, and quality checks to enable Field Support Reps to focus on core customer needs.

Responsibilities include maintaining data in Salesforce, reconciling discrepancies, preparing reports, and driving process improvements while safeguarding confidential information in accordance with HIPAA and