Data Coordinator - Field Support (Salesforce)

IRhythm Technologies Inc.; Iloilo; Hybrid; PHP 223,000 - 391,000; Full time

Job summary

iRhythm Technologies, Inc. is looking for a Data Coordinator, Field Support to deliver accurate, timely, and standardized operational support.

This role handles onboarding, account setup, and data maintenance, enabling Field Support Reps to focus on customer and account-health work. You will work in a hybrid Iloilo environment, process high-volume data in Salesforce, perform quality checks, and contribute to continuous improvement with SOPs and job aids.

Qualifications

• Minimum 2+ years of experience in operational support, customer care, data entry, account setup, or a similar high-volume environment.
• Strong attention to detail, organization, and follow-through.
• Experience entering, validating, and maintaining data with a high degree of accuracy.
• Working knowledge of Salesforce or another CRM/SaaS platform.
• Ability to prioritize multiple requests, meet deadlines, and communicate clearly.
• Demonstrated problem-solving skills and ability to handle confidential information.

Responsibilities

• Serve as the operational support partner for the Field Support team by executing standardized onboarding, account setup, user setup, routine account maintenance, and other transactional activities within established workflows.
• Collect, enter, validate, and maintain customer information in Salesforce and other internal systems, ensuring data accuracy, completeness, and compliance with established quality standards.
• Review requests for completeness, reconcile data discrepancies across systems, perform quality assurance checks, and resolve issues prior to account activation or request completion.
• Manage assigned work through shared queues and ticketing systems, maintain accurate documentation, communicate status appropriately, and consistently meet established service level expectations.
• Prepare, maintain, and distribute standard reports and data extracts that support Field Support, Sales, Key Account Management, and leadership.
• Identify recurring process issues, manual activities, and documentation gaps; recommend and support improvements through updated SOPs, job aids, testing, workflow enhancements, and continuous improvement initiatives.
• Build positive working relationships with Field Support, Sales, Key Account Management, customers, and internal business partners while exercising sound judgment in communicating operational risks, issues, and recommendations to leadership.
• Protect confidential customer and patient information by adhering to HIPAA requirements, company policies, and all applicable quality and compliance standards.

Skills

Data entry

Attention to detail

Data validation

CRM familiarity

Education

High school diploma

Tools

Salesforce

Job description

iRhythm Technologies, Inc. is looking for a Data Coordinator, Field Support to deliver accurate, timely, and standardized operational support.

This role handles onboarding, account setup, and data maintenance, enabling Field Support Reps to focus on customer and account-health work. You will work in a hybrid Iloilo environment, process high-volume data in Salesforce, perform quality checks, and contribute to continuous improvement with SOPs and job aids.