Data Coordinator: Field Support & Salesforce Ops

iRhythm Technologies, Inc.; Iloilo; Presencial; PHP 240.000 - 360.000; Jornada completa

Descripción de la vacante

iRhythm Technologies, Inc. in Iloilo, Philippines is seeking a Data Coordinator, Field Support to deliver accurate, timely operational support for the Field Support organization.

You will own routine account setup, onboarding support, data maintenance, and quality checks to enable Field Support Reps to focus on customer and account health. The role requires attention to detail, experience with data entry and Salesforce, and the ability to manage multiple requests while protecting confidential

Formación

• Minimum 2+ years of experience in operational support or similar high-volume environment.
• Experience entering, validating, and maintaining data with a high degree of accuracy.
• Working knowledge of Salesforce or another CRM/SaaS platform.

Responsabilidades

• Serve as the operational support partner for the Field Support team by executing onboarding, account setup, user setup, and routine account maintenance.
• Collect, enter, validate, and maintain customer information in Salesforce and internal systems with accuracy.
• Review requests for completeness, reconcile data discrepancies, and perform QA checks before activation.
• Manage work through queues and tickets, document status, and meet SLAs.
• Prepare and distribute standard reports and data extracts supporting Field Support and leadership.
• Identify recurring issues and support SOP updates, workflow enhancements, and continuous improvement.
• Build relationships with Field Support, Sales, and customers, communicating risks and recommendations to leadership.
• Protect confidential information following HIPAA and company policies.

Conocimientos

Data entry

CRM

Attention to detail

Communication

Time management

Problem solving

Account setup

Data maintenance

Educación

High school diploma or equivalent

Herramientas

Salesforce

Descripción del empleo

iRhythm Technologies, Inc. in Iloilo, Philippines is seeking a Data Coordinator, Field Support to deliver accurate, timely operational support for the Field Support organization.

You will own routine account setup, onboarding support, data maintenance, and quality checks to enable Field Support Reps to focus on customer and account health. The role requires attention to detail, experience with data entry and Salesforce, and the ability to manage multiple requests while protecting confidential