Data & Onboarding Coordinator, Field Support

iRhythm Technologies, Inc.; Iloilo City; Presencial; PHP 246.000 - 424.000; Jornada completa

Descripción de la vacante

iRhythm Technologies, Inc. in Iloilo is seeking a Data Coordinator, Field Support to provide accurate, timely operational support, manage account setup, onboarding, data maintenance, and quality checks, enabling Field Support Reps to focus on commercial needs.

You will work in Salesforce, validate data, reconcile discrepancies, and produce standard reports for Field Support, Sales, and leadership, while safeguarding confidential information in line with HIPAA and company policies.

Formación

• Operational support, customer care, sales support, data entry, or similar high-volume environment.
• Strong attention to detail, organization, and follow-through.
• Experience entering, validating, and maintaining data with high accuracy.
• Working knowledge of Salesforce or another CRM/SaaS platform.
• Ability to prioritize multiple requests, meet deadlines, and communicate clearly.
• Demonstrated problem-solving skills and ability to handle confidential information.

Responsabilidades

• Serve as the operational support partner for the Field Support team by executing onboarding, account setup, user setup, routine account maintenance, and other transactional activities within established workflows.
• Collect, enter, validate, and maintain customer information in Salesforce and other internal systems, ensuring data accuracy and compliance with quality standards.
• Review requests for completeness, reconcile data discrepancies, perform QA checks, and resolve issues prior to account activation or request completion.
• Manage assigned work through shared queues and ticketing systems, maintain documentation, communicate status, and meet service level expectations.
• Prepare, maintain, and distribute standard reports and data extracts that support Field Support, Sales, Key Account Management, and leadership.
• Identify recurring process issues and gaps; support improvements through updated SOPs, job aids, testing, and workflow enhancements.

Conocimientos

Operational support

Data entry

Salesforce

CRM/SaaS

Attention to detail

Communication

Multitasking

Educación

High school diploma or equivalent

Bachelor’s degree in healthcare or business operations

Herramientas

Salesforce

Descripción del empleo

iRhythm Technologies, Inc. in Iloilo is seeking a Data Coordinator, Field Support to provide accurate, timely operational support, manage account setup, onboarding, data maintenance, and quality checks, enabling Field Support Reps to focus on commercial needs.

You will work in Salesforce, validate data, reconcile discrepancies, and produce standard reports for Field Support, Sales, and leadership, while safeguarding confidential information in line with HIPAA and company policies.