Data Coordinator

IRhythm Technologies Inc.; Iloilo; Híbrido; PHP 223.000 - 391.000; Jornada completa

Descripción de la vacante

iRhythm Technologies, Inc. is looking for a Data Coordinator, Field Support to deliver accurate, timely, and standardized operational support.

This role handles onboarding, account setup, and data maintenance, enabling Field Support Reps to focus on customer and account-health work. You will work in a hybrid Iloilo environment, process high-volume data in Salesforce, perform quality checks, and contribute to continuous improvement with SOPs and job aids.

Formación

• Minimum 2+ years of experience in operational support, customer care, data entry, account setup, or a similar high-volume environment.
• Strong attention to detail, organization, and follow-through.
• Experience entering, validating, and maintaining data with a high degree of accuracy.
• Working knowledge of Salesforce or another CRM/SaaS platform.
• Ability to prioritize multiple requests, meet deadlines, and communicate clearly.
• Demonstrated problem-solving skills and ability to handle confidential information.

Responsabilidades

• Serve as the operational support partner for the Field Support team by executing standardized onboarding, account setup, user setup, routine account maintenance, and other transactional activities within established workflows.
• Collect, enter, validate, and maintain customer information in Salesforce and other internal systems, ensuring data accuracy, completeness, and compliance with established quality standards.
• Review requests for completeness, reconcile data discrepancies across systems, perform quality assurance checks, and resolve issues prior to account activation or request completion.
• Manage assigned work through shared queues and ticketing systems, maintain accurate documentation, communicate status appropriately, and consistently meet established service level expectations.
• Prepare, maintain, and distribute standard reports and data extracts that support Field Support, Sales, Key Account Management, and leadership.
• Identify recurring process issues, manual activities, and documentation gaps; recommend and support improvements through updated SOPs, job aids, testing, workflow enhancements, and continuous improvement initiatives.
• Build positive working relationships with Field Support, Sales, Key Account Management, customers, and internal business partners while exercising sound judgment in communicating operational risks, issues, and recommendations to leadership.
• Protect confidential customer and patient information by adhering to HIPAA requirements, company policies, and all applicable quality and compliance standards.

Conocimientos

Data entry

Attention to detail

Data validation

CRM familiarity

Educación

High school diploma

Herramientas

Salesforce

Descripción del empleo

Data Coordinator# Open Jobs## Data CoordinatorApply: Hybrid: Iloilo: Full time: Posted Today: JR1848**Career-defining. Life-changing.**At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career**About This Role:****About This Role**We are looking for a Data Coordinator, Field Support to deliver accurate, timely, and standardized operational support for the Field Support organization. This role owns routine account setup, onboarding support, data maintenance, queue processing, and quality checks, enabling Field Support Reps (FSRs) to focus on direct commercial team needs, customer and account-health work. **What you’ll be doing*** Serve as the operational support partner for the Field Support team by executing standardized onboarding, account setup, user setup, routine account maintenance, and other transactional activities within established workflows.* Collect, enter, validate, and maintain customer information in Salesforce and other internal systems, ensuring data accuracy, completeness, and compliance with established quality standards.* Review requests for completeness, reconcile data discrepancies across systems, perform quality assurance checks, and resolve issues prior to account activation or request completion.* Manage assigned work through shared queues and ticketing systems, maintain accurate documentation, communicate status appropriately, and consistently meet established service level expectations.* Prepare, maintain, and distribute standard reports and data extracts that support Field Support, Sales, Key Account Management, and leadership.* Identify recurring process issues, manual activities, and documentation gaps; recommend and support improvements through updated SOPs, job aids, testing, workflow enhancements, and continuous improvement initiatives.* Build positive working relationships with Field Support, Sales, Key Account Management, customers, and internal business partners while exercising sound judgment in communicating operational risks, issues, and recommendations to leadership.* Protect confidential customer and patient information by adhering to HIPAA requirements, company policies, and all applicable quality and compliance standards. **What We Need To See*** Minimum 2+ years of experience in operational support, customer care, sales support, data entry, account setup, or a similar high-volume environment.* Strong attention to detail, organization, and follow-through.* Experience entering, validating, and maintaining data with a high degree of accuracy.* Working knowledge of Salesforce or another CRM/SaaS platform.* Ability to prioritize multiple requests, meet deadlines, and communicate clearly.* Demonstrated problem-solving skills and ability to handle confidential information.* High school diploma or equivalent; relevant experience may substitute for additional education.**Ways to Stand Out*** Bachelor’s degree or relevant experience in healthcare, business operations, or data management.* Experience with Salesforce case management, reporting, shared-service operations, or master-data maintenance.* Knowledge of iRhythm systems, products, or customer-support processes.* Experience contributing to process improvement, automation, or knowledge-management efforts.**Location:**IloiloAs a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at [e-mail]