Process Specialist - MIS/RTA (Clark)

TASQ Staffing Solutions; Angeles; On-site; PHP 558,000 - 893,000; Full time

Benefits offered by this job

HMO coverage for employee and two dependents from Day 1

Quarterly performance bonuses

24 days of leave annually

Job summary

A staffing solutions company is seeking a Process Specialist for their Clark location. The ideal candidate will have a Bachelor's degree and at least 3 years of experience in MIS/RTA within the BPO sector. Responsibilities include developing staffing models and collaborating with business partners to ensure optimal staffing levels. Benefits include HMO coverage, quarterly performance bonuses, and generous leave policies.

Qualifications

• At least 3 years of MIS/RTA experience, preferably within BPO or Shared Services.
• Proficient in using MIS scheduling tools such as PowerBI, VBA, Macros, and Excel.
• Willing to work in rotating shifts and onsite in Clark.
• Proficient in MIS scheduling tools such as PowerBI, VBA, Macros, and Excel.
• Strong knowledge of MS Office applications, with particular expertise in Excel.
• Willing to work in rotating shifts.
• Must be willing to work onsite in Clark and start immediately.

Responsibilities

• Ensure optimal staffing by developing forecast and staffing models.
• Oversee resource planning for business units.
• Build effective relationships with business partners and communicate trends.
• Collaborate with partners to identify upcoming projects that may affect volume or staffing.
• Create volume forecasts for inbound contact center or processing departments.
• Regularly evaluate staffing drivers against plans and advise on actions.

Skills

MIS/RTA experience

Scheduling tools proficiency (PowerBI, VBA, Macros, Excel)

Analytical skills

Strong knowledge of MS Office, especially Excel

Communication skills

Analytical thinking

Data-driven decisions

Education

Bachelor's degree in any discipline

Tools

PowerBI

Excel

Macros

Excel

MS Office

Job description

About the job Process Specialist - MIS/RTA (Clark)

About the Job: Process Specialist - MIS/RTA (Clark) | Onsite

• HMO coverage for the employee and two dependents from Day 1
• Quarterly performance bonuses
• 24 days of leave annually

Requirements:

• Bachelor's degree in any discipline
• At least 3 years of MIS/RTA experience, preferably within BPO or Shared Services
• Experience with scheduling, capacity planning, forecasting, and reporting
• Proficient in using MIS scheduling tools such as PowerBI, VBA, Macros, and Excel
• Strong knowledge of MS Office applications, with particular expertise in Excel
• Willing to work in rotating shifts
• Must be willing to work onsite in Clark
• Available to start immediately

Responsibilities:

• Ensure optimal staffing for business partners by developing forecast and staffing models, providing analytical support for business initiatives, and making recommendations based on market conditions and data.
• Oversee resource planning for one or more business units; act as a trusted advisor by anticipating issues and opportunities.
• Build effective relationships with business partners by proactively communicating trends, concerns, and data-driven recommendations.
• Collaborate with partners to identify upcoming projects or changes that may impact volume or staffing needs; analyze how shifts in business drivers will influence staffing requirements.
• Create volume forecasts for inbound contact center or processing departments, maintaining and updating models with standard and advanced statistical methods.
• Regularly evaluate staffing drivers such as volume, handle time, shrinkage, and occupancy against plans; inform the business of findings and suggest necessary actions.