Data Analyst: Drive CX Data Insights

IntouchCX; Central Luzon; On-site; PHP 420,000 - 660,000; Full time

Job summary

IntouchCX is seeking a Data Analyst to analyze and report on operational data, enhancing program performance visibility. You will collect data from various sources, analyze it with SQL and visualization tools, and present insights to stakeholders.

The role emphasizes collaboration with cross-functional teams in a fast-paced environment. Required 2–3 years in an analyst role, strong Excel, Looker/Power BI Skills, and the ability to communicate findings clearly.

Qualifications

• Bachelor’s degree in Mathematics, Statistics, Computer Science or related field.
• 2–3 years of experience in an analyst role, preferably within a contact center environment.
• Experience with Looker and Power BI for data visualization.
• Strong SQL and SSIS skills; Excel proficiency.

Responsibilities

• Collect and organize large sets of data from various sources.
• Analyze and interpret data using statistical methods and software.
• Identify patterns and trends in data to inform business decisions.
• Develop and maintain databases and data systems to ensure accuracy and efficiency.
• Create reports and visualizations to communicate findings and insights to stakeholders.
• Collaborate with cross-functional teams to drive data-driven decision making.
• Continuously monitor and evaluate data to identify areas for improvement or optimization.
• Stay up-to-date with industry trends and advancements in data analysis techniques.

Skills

Analytical skills

Communication

Data visualization

Attention to detail

Team collaboration

Education

Bachelor's degree

Tools

Looker

Power BI

Google BigQuery

Excel

SQL

SSIS

Job description

IntouchCX is seeking a Data Analyst to analyze and report on operational data, enhancing program performance visibility. You will collect data from various sources, analyze it with SQL and visualization tools, and present insights to stakeholders.

The role emphasizes collaboration with cross-functional teams in a fast-paced environment. Required 2–3 years in an analyst role, strong Excel, Looker/Power BI Skills, and the ability to communicate findings clearly.