CX Data Analyst and Power BI Engineer

Sutherland Company; Manila; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Sutherland is seeking a CX Data Analyst & Power BI Engineer in Manila, Philippines. You will manage and monitor our reporting suite, update dashboards, and build new dataflows or visualizations as business needs shift.

This role blends data engineering with BI analysis to power CX strategy. You will own the daily analytics, translate complex datasets into clear insights for leadership, and collaborate with the Insights Hub Manager to optimize the Power BI environment.

Qualifications

• 3+ years of experience in a Data Analyst, BI Developer, or Data Engineering role.
• Power BI Proficiency with Power BI Desktop and Service; strong DAX and Power Query (M).
• Analytical mindset; ability to summarize data for non-technical stakeholders.
• Excellent communication to explain the story behind the numbers to internal stakeholders.

Responsibilities

• Trend Analysis & Reporting: manage daily/weekly CX reports and identify trends.
• Dashboard Maintenance & Evolution: own Power BI reports; update logic and visuals as needed.
• Ad-Hoc Development: design/build new Power BI dashboards and Dataflows when required.
• Data Integrity & Summarization: ensure data refreshes are accurate and concise visuals for leadership.

Skills

Power BI

DAX

Power Query

Data analysis

Dashboard maintenance

Tools

Snowflake

Job description

Company Description:

Sutherland is seeking a technically savvy and analytical individual to join our CX Transformation team. This role is a hybrid of a Data Engineer and a Business Intelligence Analyst. You will be the "engine" of our data operations, responsible for the day-to-day execution of insights, dashboard development, and data architecture that powers our client’s CX strategy.

Job Description:

As the CX Data Analyst & Power BI Engineer, you will be the execution layer of our day-to-day data operations. Your primary focus is to manage and monitor our existing reporting suite: running periodic reports to spot emerging trends and summarizing key findings into digestible insights. While the foundation is built, you will be the go-to resource for evolving our tools: updating existing dashboards as business requirements change and occasionally building new dataflows or visualizations.

Key Responsibilities

• Trend Analysis & Reporting: Manage the daily/weekly cadence of CX reports, performing deep-dives to identify operational shifts, anomalies, or opportunities.
• Dashboard Maintenance & Evolution: Serve as the primary owner for existing Power BI reports; update logic, visualizations, and data connections as business requirements evolve.
• Ad-Hoc Development: Design and build new Power BI dashboards and Dataflows when new business needs or special projects arise.
• Data Integrity & Summarization: Ensure all periodic data refreshes are successful and accurate, translating complex datasets into clear, visual summaries for the leadership team.
• Collaborative Optimization: Partner with the Insights Hub Manager to translate strategic goals into technical updates within the Power BI environment.
• Documentation: Maintain clear logs of reporting updates and data definitions to ensure consistency across the Hub.

Qualifications:

Qualifications & Technical Skills

• Experience: 3+ years of experience in a Data Analyst, BI Developer, or Data Engineering role.
• Power BI Proficiency: Hands-on experience with Power BI Desktop and Service. You should be highly proficient in DAX and Power Query (M).
• Analytical Mindset: A knack for "finding the story" in the data and summarizing it for non-technical stakeholders.
• Communication: Ability to explain "the story behind the numbers" to internal stakeholders and client operations.

Preferred Skills

• Cloud Data Platforms: Experience working with Snowflake or similar cloud data warehouses.
• CPG Industry Knowledge: Familiarity with Consumer Packaged Goods (CPG) KPIs, such as CSAT, Net Promoter Score (NPS), or supply chain/consumer sentiment data.
• CX Experience: Background in Contact Center operations or Customer Experience design.

Core Competencies

• Reliability: You take pride in the accuracy and consistency of "the daily numbers."
• Agility: You can pivot quickly from routine reporting to building a new visualization for an urgent business request.
• Self-Directed: You are comfortable managing a recurring reporting schedule with minimal oversight.

Additional Information:

All your information will be kept confidential according to EEO guidelines.