Data-Driven Business Analyst: BI, Reports & Insights

IntouchCX; Manila; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

IntouchCX in Manila is seeking an experienced Business Analyst to enhance customer care experiences. You will create and maintain reports, assist with business insights, and optimize processes working with a talented Operations team.

The ideal candidate has a degree in Computer Science or Information Systems and 3-5 years of practical experience. Proficiency in Google Workspace, particularly BigQuery and DataStudio, is essential.

Qualifications

• 3-5 years of practical business analysis experience.
• Proficiency with data-driven applications.
• Technical understanding and problem-solving skills.

Responsibilities

• Create and maintain reports and databases for program performance.
• Support reporting from multiple applications.
• Facilitate requirements workshops.

Skills

Business analysis

Google Workspace apps

Communication skills

Attention to detail

Problem-solving

Education

Degree or Diploma in Computer Science or Information Systems

Tools

BigQuery

DataStudio

Google Sheets

Job description

IntouchCX in Manila is seeking an experienced Business Analyst to enhance customer care experiences. You will create and maintain reports, assist with business insights, and optimize processes working with a talented Operations team.

The ideal candidate has a degree in Computer Science or Information Systems and 3-5 years of practical experience. Proficiency in Google Workspace, particularly BigQuery and DataStudio, is essential.