Strategic Reporting Analyst: Looker Studio Dashboards

IntouchCX; San Juan; On-site; PHP 800,000 - 1,100,000; Full time

Job summary

IntouchCX is seeking a sharp Reporting Analyst to transform raw data into strategic dashboards for our contact center operations. You will own multi-client dashboards in Looker Studio, surface anomalies early, and partner with Operations Leaders on weekly, monthly, and quarterly reviews.

You bring 2+ years in BI/analytics, fluent English, and a hands‑on approach to data exploration, SQL basics, and data quality.

Qualifications

• 2+ years of hands‑on experience as a Reporting Analyst, BI Analyst, or Operations Data Analyst, ideally within a BPO or customer care environment.
• Advanced proficiency in Looker Studio (Google Data Studio) for designing interactive, digestible dashboards.
• Deep understanding of core contact center metrics, SLA frameworks, and operational workforce dynamics.
• Hands‑on experience with large datasets and querying (BigQuery/SQL); basic Python a plus.
• Excellent written and spoken English with ability to translate data insights for North American stakeholders.
• Strong attention to detail and time management under tight reporting windows.

Responsibilities

• Dashboard Engineering & Maintenance: Build, validate, and maintain automated dashboards in Looker Studio with reliable data refreshes.
• Metric Monitoring & Anomaly Detection: Track KPIs and alert leadership to performance drifts and risks.
• Business Review Architecture: Deliver WBRs/MBRs/QBRs with data‑backed context.
• Root‑Cause Investigation: Translate ad‑hoc inquiries into structured analyses.
• Data Quality & Validation: Perform data hygiene checks and document reporting logic.
• Process Standardization & Continuous Improvement: Automate outputs and standardize templates.

Skills

English communication

Attention to detail

Time management

Storytelling

Data exploration

Tools

Looker Studio

BigQuery

SQL

Python

Job description

IntouchCX is seeking a sharp Reporting Analyst to transform raw data into strategic dashboards for our contact center operations. You will own multi-client dashboards in Looker Studio, surface anomalies early, and partner with Operations Leaders on weekly, monthly, and quarterly reviews.

You bring 2+ years in BI/analytics, fluent English, and a hands‑on approach to data exploration, SQL basics, and data quality.