CX Data Analyst and Power BI Engineer

Sutherland; Manila; Hybrid; PHP 600,000 - 1,000,000; Full time

Job summary

Sutherland in the Philippines is seeking a CX Data Analyst & Power BI Engineer to join the CX Transformation team. You will manage day-to-day data operations, build and optimize dashboards, and shape data architecture that powers client CX strategy.

You will own the reporting suite, update dashboards as requirements evolve, design new dataflows, ensure data freshness, and translate complex datasets into clear insights for leadership, collaborating with the Insights Hub Manager.

Qualifications

• 3+ years of experience in Data Analyst, BI Developer, or Data Engineering roles.
• Strong Power BI proficiency with end-to-end dashboard development.
• Ability to translate data into insights for non-technical stakeholders.
• Excellent communication and collaboration with cross-functional teams.

Responsibilities

• Trend Analysis & Reporting: manage daily/weekly CX reports and identify insights.
• Dashboard Maintenance & Evolution: own Power BI reports, update logic and visuals.
• Ad-Hoc Development: design/build new dashboards and Dataflows as needed.
• Data Integrity & Summarization: ensure data refreshes and translate data into visuals for leadership.
• Collaborative Optimization: work with Insights Hub Manager on technical updates.
• Documentation: maintain logs of reporting updates and data definitions.

Skills

Analytical mindset

Strong communication

Storytelling with data

Stakeholder management

Tools

Power BI Desktop

Power BI Service

DAX

Power Query (M)

Job description

Sutherland is seeking a technically savvy and analytical individual to join our CX Transformation team. This role is a hybrid of a Data Engineer and a Business Intelligence Analyst. You will be the "engine" of our data operations, responsible for the day-to-day execution of insights, dashboard development, and data architecture that powers our client’s CX strategy.

Job Description

As the CX Data Analyst & Power BI Engineer, you will be the execution layer of our day-to-day data operations. Your primary focus is to manage and monitor our existing reporting suite: running periodic reports to spot emerging trends and summarizing key findings into digestible insights. While the foundation is built, you will be the go-to resource for evolving our tools: updating existing dashboards as business requirements change and occasionally building new dataflows or visualizations.

Key Responsibilities

• Trend Analysis & Reporting: Manage the daily/weekly cadence of CX reports, performing deep-dives to identify operational shifts, anomalies, or opportunities.
• Dashboard Maintenance & Evolution: Serve as the primary owner for existing Power BI reports; update logic, visualizations, and data connections as business requirements evolve.
• Ad-Hoc Development: Design and build new Power BI dashboards and Dataflows when new business needs or special projects arise.
• Data Integrity & Summarization: Ensure all periodic data refreshes are successful and accurate, translating complex datasets into clear, visual summaries for the leadership team.
• Collaborative Optimization: Partner with the Insights Hub Manager to translate strategic goals into technical updates within the Power BI environment.
• Documentation: Maintain clear logs of reporting updates and data definitions to ensure consistency across the Hub.

Qualifications & Technical Skills

• Experience: 3+ years of experience in a Data Analyst, BI Developer, or Data Engineering role.
• Power BI Proficiency: Hands-on experience with Power BI Desktop and Service. You should be highly proficient in DAX and Power Query (M).
• Analytical Mindset: A knack for "finding the story" in the data and summarizing it for non-technical stakeholders.
• Communication: Ability to explain "the story behind the numbers" to internal stakeholders and client operations.

Preferred Skills

• Cloud Data Platforms: Experience working with Snowflake or similar cloud data warehouses.
• CPG Industry Knowledge: Familiarity with Consumer Packaged Goods (CPG) KPIs, such as CSAT, Net Promoter Score (NPS), or supply chain/consumer sentiment data.
• CX Experience: Background in Contact Center operations or Customer Experience design.

Core Competencies

• Reliability: You take pride in the accuracy and consistency of "the daily numbers."
• Agility: You can pivot quickly from routine reporting to building a new visualization for an urgent business request.
• Self-Directed: You are comfortable managing a recurring reporting schedule with minimal oversight.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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