Global Employee Experience & Insights Analyst

IntouchCX; Manila; On-site; PHP 600,000 - 850,000; Full time

Job summary

IntouchCX is seeking a Reporting Analyst, Global Employee Experience, to join our People Analytics team. This role focuses on collecting data, analyzing trends, and producing reports on global employee sentiment and attrition.

You will manage global reports, ensure dashboard accuracy, and deliver actionable insights to stakeholders across regions. The ideal candidate will have experience as a Reporting Analyst/BI Analyst, proficiency in Looker Studio, and familiarity with SQL and large datasets.

Qualifications

• High school diploma or equivalent required.
• Some post-secondary education or degree preferred.
• Experience as Reporting Analyst, BI Analyst, or similar in BPO/contact center.
• Strong Looker Studio and dashboard skills (preferred).
• Basic SQL knowledge for data exploration (preferred).
• Experience with BigQuery or large datasets (preferred).
• Solid HR metrics and KPIs understanding.

Responsibilities

• Manage global reports (Global Attrition, Regional Attrition, Employee Sentiment/Engagement).
• Maintain and validate reporting dashboards for accuracy.
• Prepare summaries and analyses; deliver insights to stakeholders.
• Support other People Solutions reporting and initiatives as needed.
• Assist with setup and testing of employee sentiment surveys across regions.

Skills

Analytical thinking

Attention to detail

Ownership & accountability

Time management

Stakeholder communication

Independent work

Problem solving

Organizational skills

Interfacing with leadership

Education

High school diploma or equivalent

Some post-secondary education or completed post-secondary degree

Tools

Google Looker Studio

SQL

BigQuery

Google Sheets

Microsoft Excel (pivot tables, formulas)

Job description

IntouchCX is seeking a Reporting Analyst, Global Employee Experience, to join our People Analytics team. This role focuses on collecting data, analyzing trends, and producing reports on global employee sentiment and attrition.

You will manage global reports, ensure dashboard accuracy, and deliver actionable insights to stakeholders across regions. The ideal candidate will have experience as a Reporting Analyst/BI Analyst, proficiency in Looker Studio, and familiarity with SQL and large datasets.