CX & Client Success Lead

Inevitable Agency; Philippines; On-site; PHP 893,000 - 1,228,000; Full time

Job summary

Inevitable Agency is seeking an experienced Client Success Manager - CX to lead our CX function across multiple client accounts. This hands-on, client-facing leadership role involves guiding the CX team, owning relationships, and turning client goals into actionable priorities.

You will lead calls with US-based clients, present CX performance results, and drive improvements using data-driven decisions. Strong communication, critical thinking, and compassionate leadership are essential.

Qualifications

• Must speak fluent English (written and spoken).
• Must live in the Philippines.
• 3–5+ years in client success or related roles.
• Experience leading, supervising, and mentoring a team.
• Strong client-facing communication and presentation skills.
• Comfortable leading calls with US-based clients.
• Ability to use data to guide decisions and set goals.

Responsibilities

• Serve as trusted contact for select client accounts.
• Build relationships with US-based clients and lead client calls.
• Gather, analyze and present CX performance, challenges and opportunities.
• Lead CX initiatives, trainings, and SOPs across the team.
• Coach team members and review performance for improvements.
• Identify recurring issues and recommend solutions.
• Drive accountability and set clear priorities for the team.
• Lead CX platform implementations and automation improvements.

Skills

Client Success

Account Management

Team Leadership

Client Calls

Data Interpretation

Communication

Tools

CX Tools

CRM Platforms

Job description

Inevitable Agency is seeking an experienced Client Success Manager - CX to lead our CX function across multiple client accounts. This hands-on, client-facing leadership role involves guiding the CX team, owning relationships, and turning client goals into actionable priorities.

You will lead calls with US-based clients, present CX performance results, and drive improvements using data-driven decisions. Strong communication, critical thinking, and compassionate leadership are essential.