Customer Success Manager

Alliance Recruitment Agency; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Alliance Recruitment Agency is seeking an Engagement Manager (Client Success / Account Management) to help clients translate insights into action and drive value across global teams.

This early-career friendly role focuses on client service foundations, stakeholder communication, and operational leadership, with coaching and a collaborative team environment.

Qualifications

• 2-8 years of experience in Business Analysis, Consulting, Customer Success / Account Management, or Project Coordination
• Bachelor’s degree in Business / Communications / Related field

Responsibilities

• Act as the primary point of contact
• Understand client goals, priorities, and workflows
• Translate client needs into clear execution plans
• Lead structured conversations with executives & stakeholders
• Monitor service performance and proactively suggest improvements
• Support client retention, renewals, and account growth
• Prepare and present reports, insights, and ROI-driven updates
• Ensure high-quality delivery across global teams
• Develop deeper understanding of client businesses to drive value

Skills

Client facing

Stakeholder communication

Account management

Project coordination

Data analysis

Microsoft 365

Education

Bachelor’s degree in Business / Communications / Related field

Tools

Salesforce

Zoom

Job description

Hiring: Engagement Manager (Client Success / Account Management)

This is an excellent opportunity for early-career professionals who enjoy understanding how businesses operate, working closely with clients, and turning insights into action.

Engagement Manager, you’ll build strong foundations in client service, stakeholder communication, and operational leadership—while collaborating with experienced teammates and global delivery partners.

If you come from a background in Business Analysis, Consulting, Project Coordination, or Customer Success, and are looking to grow your client-facing confidence and leadership skills, this role is for you.

• Act as the primary point of contact
• Understand client goals, priorities, and workflows
• Translate client needs into clear execution plans
• Lead structured conversations with executives & stakeholders
• Monitor service performance and proactively suggest improvements
• Support client retention, renewals, and account growth
• Prepare and present reports, insights, and ROI-driven updates
• Ensure high-quality delivery across global teams
• Develop deeper understanding of client businesses to drive value

What You’ll Learn & Build

• Client-facing confidence with senior leadership
• Hands-on experience in account management & growth
• Exposure to managing outcomes across distributed/global teams
• Professional presence suited for executive interactions
• Bachelor’s degree in Business / Communications / Related field
• 2-8 years of experience in:
• Business Analysis
• Consulting
• Customer Success / Account Management
• Project Coordination
• Ability to manage multiple priorities in a structured manner
• Comfortable working with data + people
• Proficiency in Microsoft 365 (Excel, PowerPoint, Outlook)
• Exposure to tools like Salesforce, Zoom is a plus

How Success is Measured

• Client Retention: Maintaining long-term relationships
• Organic Growth: Expanding value within existing accounts

You’ll be supported with coaching, tools, and a collaborative team environment—this is not a “sink or swim” role.