Senior CX Strategy & Programs Lead

OG Consulting, Inc.; España; Hybrid; PHP 1,200,000 - 1,600,000; Full time

Job summary

OG Consulting, Inc. is seeking a Senior Manager, Customer Experience to spearhead a transformative CX program for a Fortune 500 client. This role involves strategic leadership and collaboration across various teams to enhance customer insights and impact business decisions.

The ideal candidate will have 6-10 years of relevant experience in CX or management consulting, demonstrating strong leadership and analytical skills. You will mentor a team while ensuring the delivery of high-quality outputs and strategic recommendations.

Qualifications

• 6-10 years of experience in Customer Experience or Management Consulting.
• Proven experience leading CX programs for large organizations.
• Strong background in consulting or client-facing roles.

Responsibilities

• Lead the end-to-end CX program for a major client.
• Build trusted relationships with executives across various functions.
• Manage and develop a team of CX analysts and consultants.

Skills

Customer Experience leadership

Team management

Consulting expertise

Quantitative analysis

Executive communication

Tools

Excel

BI tools

SQL

Python

Job description

OG Consulting, Inc. is seeking a Senior Manager, Customer Experience to spearhead a transformative CX program for a Fortune 500 client. This role involves strategic leadership and collaboration across various teams to enhance customer insights and impact business decisions.

The ideal candidate will have 6-10 years of relevant experience in CX or management consulting, demonstrating strong leadership and analytical skills. You will mentor a team while ensuring the delivery of high-quality outputs and strategic recommendations.