CX Automations & Projects Lead - Hybrid Manila/Cebu

Guesty; Metro Manila; Hybrid; PHP 1.200.000 - 2.400.000; Vollzeit

Benefits dieser Stelle

Health & Wellness - HMO with life

Dental plan

Performance bonuses & incentives

Professional development

Paid leaves

Team events

Weekly waffles & unlimited coffee

Hybrid work model

On-site Cebu option

Zusammenfassung

Guesty is seeking a CX Automations and Projects Lead to oversee a portfolio of projects from initiation to completion. You will coordinate cross-functional teams, manage plans, timelines, and budgets, and drive automation initiatives using Make, n8n, and AI tools to optimize customer experience.

The role requires 3+ years in project management, strong leadership, and excellent communication. Hybrid work setup in the Philippines with global collaboration benefits and growth opportunities.

Qualifikationen

• Bachelor's degree in Business Administration, Computer Science, Engineering, or related field.
• 3+ years of project management experience with a track record of successful delivery.
• Strong leadership, communication, and interpersonal skills.
• Experience automating workflows with Make and n8n; AI in automation is a plus.
• Experience coordinating cross-functional teams and stakeholders.
• PMP or LEAN/Six Sigma certification is a plus.

Aufgaben

• Develop and manage project plans, timelines, and budgets with project teams.
• Monitor progress, identify risks, and provide regular status updates to stakeholders.
• Coordinate and lead project meetings, ensuring team members understand responsibilities and deadlines.
• Establish project governance and ensure documentation is complete and up-to-date.
• Facilitate communication and collaboration between project teams and stakeholders.
• Identify opportunities for process improvement and drive efficiency; manage vendor relationships.

Kenntnisse

Leadership

Communication

Interpersonal skills

Data analysis

Problem solving

Ausbildung

Bachelor's degree

Tools

Make

n8n

AI automation

Jobbeschreibung

Guesty is seeking a CX Automations and Projects Lead to oversee a portfolio of projects from initiation to completion. You will coordinate cross-functional teams, manage plans, timelines, and budgets, and drive automation initiatives using Make, n8n, and AI tools to optimize customer experience.

The role requires 3+ years in project management, strong leadership, and excellent communication. Hybrid work setup in the Philippines with global collaboration benefits and growth opportunities.