CX Automation & Projects Lead, Scale Ops & AI

Guesty; Makati; Vor Ort; PHP 900.000 - 1.500.000; Vollzeit

Zusammenfassung

Guesty is seeking a hands-on CX Automations & Projects Lead to join our Customer Experience team in the Philippines. Reporting to the Senior Director of CX, you will lead a team of Automation Engineers and own the planning, delivery, and tracking of a portfolio of technical projects focused on automations, tools, and AI, from initiation to completion.

You will partner closely with cross-functional teams to turn CX challenges into scalable solutions, keep projects on time and on budget, and

Aufgaben

• Lead a team of Automation Engineers
• Own planning, delivery, and tracking of a portfolio of technical CX projects focused on automations, tools, and AI
• Partner with cross-functional teams to turn CX challenges into scalable solutions
• Keep projects on time and on budget
• Continuously improve how our support operation works

Jobbeschreibung

Guesty is seeking a hands-on CX Automations & Projects Lead to join our Customer Experience team in the Philippines. Reporting to the Senior Director of CX, you will lead a team of Automation Engineers and own the planning, delivery, and tracking of a portfolio of technical projects focused on automations, tools, and AI, from initiation to completion.

You will partner closely with cross-functional teams to turn CX challenges into scalable solutions, keep projects on time and on budget, and