CX Automations and Projects Lead

Guesty; Metro Manila; Hybride; PHP 1 200 000 - 2 400 000; Plein temps

Avantages offerts par ce poste

Health & Wellness - HMO with life

Dental plan

Performance bonuses & incentives

Professional development

Paid leaves

Team events

Weekly waffles & unlimited coffee

Hybrid work model

On-site Cebu option

Résumé du poste

Guesty is seeking a CX Automations and Projects Lead to oversee a portfolio of projects from initiation to completion. You will coordinate cross-functional teams, manage plans, timelines, and budgets, and drive automation initiatives using Make, n8n, and AI tools to optimize customer experience.

The role requires 3+ years in project management, strong leadership, and excellent communication. Hybrid work setup in the Philippines with global collaboration benefits and growth opportunities.

Qualifications

• Bachelor's degree in Business Administration, Computer Science, Engineering, or related field.
• 3+ years of project management experience with a track record of successful delivery.
• Strong leadership, communication, and interpersonal skills.
• Experience automating workflows with Make and n8n; AI in automation is a plus.
• Experience coordinating cross-functional teams and stakeholders.
• PMP or LEAN/Six Sigma certification is a plus.

Responsabilités

• Develop and manage project plans, timelines, and budgets with project teams.
• Monitor progress, identify risks, and provide regular status updates to stakeholders.
• Coordinate and lead project meetings, ensuring team members understand responsibilities and deadlines.
• Establish project governance and ensure documentation is complete and up-to-date.
• Facilitate communication and collaboration between project teams and stakeholders.
• Identify opportunities for process improvement and drive efficiency; manage vendor relationships.

Connaissances

Leadership

Communication

Interpersonal skills

Data analysis

Problem solving

Formation

Bachelor's degree

Outils

Make

n8n

AI automation

Description du poste

CX Automations and Projects Lead

• Customer Experience
• Philippines - Manila
• Mid- Senior
• Full-time

Description

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

We’re proud to have over 800+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.

If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.

We are seeking a highly skilled CX Automations and Projects Lead to oversee the planning, implementation, and tracking of a portfolio of projects from initiation to completion. The ideal candidate will have experience in managing large, complex projects, and will be able to coordinate and communicate effectively with cross-functional teams.

Responsibilities

• Develop and manage project plans, timelines, and budgets in collaboration with project teams.
• Monitor project progress, identify and mitigate risks, and provide regular status updates to stakeholders.
• Coordinate and lead project meetings, ensuring that team members understand their responsibilities and deadlines.
• Establish project governance and ensure that project documentation is complete and up-to-date.
• Facilitate communication and collaboration between project teams, ensuring that all stakeholders are informed and engaged.
• Identify opportunities for process improvement and implement changes to increase efficiency and effectiveness.
• Manage relationships with external vendors and partners as needed.

Requirements

• Bachelor's degree in Business Administration, Computer Science, Engineering, or a related field.
• 3+ years of experience in project management, with a track record of successful project delivery.
• Strong leadership, communication, and interpersonal skills.
• Experience working on automations using tools like Make, n8n is a strong plus.
• Experience training and utilizing A.I. in automations is a strong plus.
• Experience working with cross-functional teams and stakeholders.
• Excellent problem-solving, analytical, and decision-making skills.
• Strong data analysis and reporting skills
• PMP or other project management certification is a plus.
• LEAN / Six Sigma certification is a plus

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Why You’ll Love Working With Us in the Philippines!

Welcome to our Philippines team! Here, we mix meaningful work with exciting perks and a workplace culture that makes every day worth showing up for.

Health & Wellness, Covered

• HMO with Life Insurance – Your health is our top priority.
• Dental Plan – For you and one lucky dependent.
• Wellness Programs – Stay sharp, stay healthy, stay balanced.

Grow, Glow, and Go Big

• Performance Bonuses & Incentives – Recognizing results, rewarding impact.
• Referral Program – Bring in awesome people and earn rewards!
• Professional Development – Learn, lead, and level up your career.

Time Off & Time to Celebrate

• 24 Paid Leaves – Recharge, explore, or just Netflix and nap.
• Birthday & Work Anniversary Celebrations – Because you deserve more than just a cake emoji
• Team Events – We work hard and party harder!

Office Perks That Make You Smile

• Weekly Waffles, Ice Cream, & Games – Yes, really.
• Unlimited Coffee – Your caffeine needs, fully supported.
• Fun Workspaces – Collaboration, comfort, and good vibes only.

Work Setup

• Hybrid in Manila
• On-site in Cebu
• Join us and discover how work can be both exciting and rewarding!

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.