CX Automation & Projects Lead — Hybrid (Manila/Cebu)

Makehire; Manila; Hybrid; PHP 1,339,000 - 2,009,000; Full time

Benefits offered by this job

HMO with life insurance coverage

Dental plan for one dependent

Wellness and wellbeing programs

Performance bonuses and incentives

Referral rewards

Ongoing professional development

Job summary

Makehire is hiring a CX Automations and Projects Lead for our client Guesty, a global hospitality technology platform. The role blends automation, project management and cross-functional collaboration to optimize guest experiences and operations.

Based in the Philippines with a hybrid setup in Manila and on-site in Cebu, you will oversee multiple automation initiatives, manage plans and budgets, and drive governance across CX, Product and Operations teams. PMP and Six Sigma are a plus.

Qualifications

• PM experience delivering complex projects (3+ years).
• Leadership and stakeholder management skills.
• Experience with automation tools Make or n8n.
• AI in automation workflows is a plus.

Responsibilities

• Develop and manage project plans, timelines and budgets.
• Monitor progress and mitigate risks with updates to stakeholders.
• Lead project meetings and assign clear ownership.
• Maintain governance and up-to-date documentation.
• Coordinate CX, Product and Operations teams.
• Identify process improvements for efficiency and scalability.
• Lead and support automation initiatives across CX workflows.
• Manage relationships with vendors and partners.

Skills

Leadership

Stakeholder mgmt

Communication

Analytical thinking

Problem solving

Education

Bachelor’s degree

Tools

Make

n8n

Job description

Makehire is hiring a CX Automations and Projects Lead for our client Guesty, a global hospitality technology platform. The role blends automation, project management and cross-functional collaboration to optimize guest experiences and operations.

Based in the Philippines with a hybrid setup in Manila and on-site in Cebu, you will oversee multiple automation initiatives, manage plans and budgets, and drive governance across CX, Product and Operations teams. PMP and Six Sigma are a plus.